Strategic Key Account Lead - Client Growth & Success

Cermati; Jakarta Pusat; On-site; IDR 167,400,000 - 267,840,000; Full time

Job summary

Cermati is seeking a proactive Account Manager to oversee key merchant and partner relationships in Jakarta. You will coordinate with BD, marketing, product and integration teams to deliver strategic account plans and drive upselling opportunities.

The role requires 3–5 years in client-facing roles, exceptional communication and negotiation skills, and fluency in English and Bahasa Indonesia. You will manage multiple priorities and report on KPI performance.

Qualifications

• Bachelor's degree in marketing, business administration, communications or related field.
• 3–5 years of client-facing or customer success experience.
• Excellent communication, interpersonal and negotiation skills.

Responsibilities

• Serve as primary contact for key accounts, addressing inquiries promptly.
• Create and execute strategic account plans with the Business Development Team.
• Monitor account performance and ensure contract deliverables are met.
• Coordinate with internal teams to deliver solutions aligned with client goals.
• Maintain records and generate reports on key account metrics and KPIs.
• Lead team members and drive upselling for KA Merchant & KA Partner.

Skills

Client relationship

Communication

Negotiation

Strategic thinking

Education

Bachelor's Degree in Marketing or Business Administration

Tools

Microsoft Office

Job description

Cermati is seeking a proactive Account Manager to oversee key merchant and partner relationships in Jakarta. You will coordinate with BD, marketing, product and integration teams to deliver strategic account plans and drive upselling opportunities.

The role requires 3–5 years in client-facing roles, exceptional communication and negotiation skills, and fluency in English and Bahasa Indonesia. You will manage multiple priorities and report on KPI performance.