Strategic Client Success Specialist

INFUSE; Tangerang; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

INFUSE is seeking a dedicated Client Success Specialist to join our team in Indonesia. This role focuses on building lasting client relationships, ensuring successful delivery of our solutions, and clear communication of progress to stakeholders.

You will collaborate with sales to identify growth opportunities and support clients with various requests and administrative tasks. The successful candidate will demonstrate empathy, strong communication, and the ability to manage multiple priorities

Qualifications

• Proven track record of managing client relationships.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Empathy and ability to address client needs effectively.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions per client needs.
• Communicate progress of monthly/quarterly initiatives to stakeholders.
• Identify opportunities within territory and collaborate with sales for growth.
• Assist with challenging client requests or issue escalations as needed.
• Support administrative and operational tasks like data entry and scheduling.

Skills

Client relationships

Communication

Interpersonal skills

Prioritization

Job description

INFUSE is seeking a dedicated Client Success Specialist to join our team in Indonesia. This role focuses on building lasting client relationships, ensuring successful delivery of our solutions, and clear communication of progress to stakeholders.

You will collaborate with sales to identify growth opportunities and support clients with various requests and administrative tasks. The successful candidate will demonstrate empathy, strong communication, and the ability to manage multiple priorities