Client Success Strategist

INFUSE; Bekasi; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

INFUSE is seeking a passionate Client Success Specialist to nurture long-term client relationships, ensure timely delivery of solutions, and advocate for client needs across teams in Bekasi. You’ll collaborate with sales, product, and support to translate goals into actions and measurable outcomes.

This role offers growth in a dynamic, global environment; you’ll handle diverse industries, develop processes, and contribute to client satisfaction and trust.

Qualifications

• Proven track record of managing client relationships in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with attention to detail in a fast-paced environment.
• Empathetic understanding of client needs and proactive solution ability.

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Client relationships

Communication

Time management

Empathy

Problem solving

Job description

INFUSE is seeking a passionate Client Success Specialist to nurture long-term client relationships, ensure timely delivery of solutions, and advocate for client needs across teams in Bekasi. You’ll collaborate with sales, product, and support to translate goals into actions and measurable outcomes.

This role offers growth in a dynamic, global environment; you’ll handle diverse industries, develop processes, and contribute to client satisfaction and trust.