Client Success Specialist: Relationships & Growth

INFUSE; Kota Bandung; Remote; IDR 9,000,000 - 18,000,000; Full time

Job summary

INFUSE is a demand generation company providing solutions to B2B organizations. We help clients deliver audience, buyers, and account engagement across more than 60 countries.

We are seeking a passionate Client Success Specialist to join our team, contributing to client satisfaction and company success. You will work in a dynamic environment with opportunities across varied industries, ensuring no two days are the same.

Qualifications

• Proven track record of managing client relationships.
• Strong communication and interpersonal skills.
• Attention to detail and ability to manage priorities in a fast-paced environment.
• Empathetic understanding of client needs and proactive solutioning.
• Ability to address challenges and coordinate with internal teams.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs and objectives.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams.
• Assist with challenging client requests or issue escalations as needed.
• Provide administrative support such as data entry, updating internal systems, and scheduling.

Skills

Client relationship mgmt

Communication skills

Detail oriented

Empathy

Problem solving

Tools

CRM software

Job description

INFUSE is a demand generation company providing solutions to B2B organizations. We help clients deliver audience, buyers, and account engagement across more than 60 countries.

We are seeking a passionate Client Success Specialist to join our team, contributing to client satisfaction and company success. You will work in a dynamic environment with opportunities across varied industries, ensuring no two days are the same.