Remote Client Success Specialist – APAC

Infuse; Jakarta Pusat; Remote; IDR 638,855,000 - 1,277,710,000; Part time

Job summary

Infuse is seeking a Client Success Specialist to join our APAC-focused team in a remote contract role. You will manage client relationships, ensure timely delivery of solutions, and coordinate with sales and internal teams to drive growth.

This role offers flexibility and the chance to work with diverse industries across the APAC region. This position emphasizes customer satisfaction, proactive problem solving, and collaboration with cross-functional teams to achieve client objectives and

Qualifications

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively
• Ability to address challenges and proactively offer solutions.

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Client relationship management

Communication skills

Prioritization

Empathy

Problem solving

Job description

Infuse is seeking a Client Success Specialist to join our APAC-focused team in a remote contract role. You will manage client relationships, ensure timely delivery of solutions, and coordinate with sales and internal teams to drive growth.

This role offers flexibility and the chance to work with diverse industries across the APAC region. This position emphasizes customer satisfaction, proactive problem solving, and collaboration with cross-functional teams to achieve client objectives and