Client Success Architect

INFUSE; Bekasi; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

INFUSE, a demand generation company with a global footprint, seeks a Client Success Specialist in Bekasi, Indonesia. You will nurture client relationships, ensure on-time delivery of solutions, and liaise with stakeholders to report progress and outcomes.

You will work across industries, solving problems, and helping clients achieve their goals while collaborating with sales and operations. This role offers growth in a dynamic team focused on customer success.

Qualifications

• Proven track record of managing client relationships in related fields.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with attention to detail in a fast-paced environment.
• Empathetic understanding of client needs and proactive solutioning.
• Ability to address challenges and offer constructive solutions.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of solutions according to client needs and objectives.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
• Assist with challenging client requests or issue escalations as needed.
• Provide assistance across administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Client relationships

Communication

Attention to detail

Empathy

Problem solving

Job description

INFUSE, a demand generation company with a global footprint, seeks a Client Success Specialist in Bekasi, Indonesia. You will nurture client relationships, ensure on-time delivery of solutions, and liaise with stakeholders to report progress and outcomes.

You will work across industries, solving problems, and helping clients achieve their goals while collaborating with sales and operations. This role offers growth in a dynamic team focused on customer success.