Strategic Client Success Partner

INFUSE; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 120,000,000 - 200,000,000; Full time

Job summary

INFUSE is a demand generation company providing solutions to B2B organizations with a global footprint across 60+ countries. We are seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to client satisfaction and overall company success.

This role offers opportunities for growth within diverse industries and a collaborative, values-driven work environment. As a Client Success Specialist, you will build lasting client relationships, ensure timely

Qualifications

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and the ability to address them effectively
• Ability to address challenges and proactively offer solutions.

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Client relationships

Communication skills

Organizational skills

Empathy

Problem solving

Job description

INFUSE is a demand generation company providing solutions to B2B organizations with a global footprint across 60+ countries. We are seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to client satisfaction and overall company success.

This role offers opportunities for growth within diverse industries and a collaborative, values-driven work environment. As a Client Success Specialist, you will build lasting client relationships, ensure timely