Client Success Specialist: Build Trusted Partnerships

INFUSE; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

INFUSE is seeking a Client Success Specialist to help drive client satisfaction and business results. This role focuses on building durable client relationships, ensuring timely delivery of solutions, and effectively communicating progress to stakeholders.

You will work with a dynamic team across industries, contributing to growth and client success. INFUSE values employee satisfaction and collaborative problem solving, offering a supportive environment for professional growth.

Qualifications

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively.
• Ability to address challenges and proactively offer solutions.

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Client relationships

Communication

Attention to detail

Prioritization

Empathy

Tools

CRM

Job description

INFUSE is seeking a Client Success Specialist to help drive client satisfaction and business results. This role focuses on building durable client relationships, ensuring timely delivery of solutions, and effectively communicating progress to stakeholders.

You will work with a dynamic team across industries, contributing to growth and client success. INFUSE values employee satisfaction and collaborative problem solving, offering a supportive environment for professional growth.