Client Success Specialist: Grow Relationships & Impact

INFUSE; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 90,000,000 - 130,000,000; Full time

Job summary

INFUSE is seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to client satisfaction and company success.

You will build and maintain strong client relationships, ensure timely delivery of solutions, and clearly communicate progress to internal and external stakeholders. This role offers opportunities for professional growth in a dynamic, multi-industry environment.

Qualifications

• Proven track record of managing client relationships in a related field such as hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively.
• Ability to address challenges and proactively offer solutions.

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Client relationships

Communication

Multitasking

Empathy

Problem solving

Job description

INFUSE is seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to client satisfaction and company success.

You will build and maintain strong client relationships, ensure timely delivery of solutions, and clearly communicate progress to internal and external stakeholders. This role offers opportunities for professional growth in a dynamic, multi-industry environment.