Strategic Client Success Lead — Hybrid

Dbs; Samarinda; Hybrid; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid vacation

Professional development

Hybrid work arrangement

Job summary

Dbs invites an energetic Client Relations Specialist to Samarinda for a hybrid role focused on building strong client relationships and ensuring a positive experience with our services.

You will liaise with clients and internal teams to ensure smooth operations, accurate CRM records, and proactive problem-solving. The role offers flexibility with remote work and in-office collaboration.

Qualifications

• Experience in client relations, account management, or similar customer-facing role.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency with CRM software and standard office productivity tools.

Responsibilities

• Serve as the primary point of contact for assigned clients, addressing inquiries and concerns.
• Develop a deep understanding of client needs and business objectives.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and identify opportunities.
• Collaborate with sales, technical support, and other teams to resolve client issues.
• Manage client feedback and work towards continuous service improvement.
• Maintain accurate and up-to-date client records in the CRM system.

Skills

Client relations

Communication

Negotiation

Multi-tasking

Tools

CRM software

Office tools

Job description

Dbs invites an energetic Client Relations Specialist to Samarinda for a hybrid role focused on building strong client relationships and ensuring a positive experience with our services.

You will liaise with clients and internal teams to ensure smooth operations, accurate CRM records, and proactive problem-solving. The role offers flexibility with remote work and in-office collaboration.