Client Relations Lead — Hybrid, Growth & Satisfaction

Dbs; Samarinda; Hybrid; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid vacation

Professional development

Hybrid work arrangement

Job summary

Dbs invites an energetic Client Relations Specialist to Samarinda for a hybrid role focused on building strong client relationships and ensuring a positive experience with our services.

You will liaise with clients and internal teams to ensure smooth operations, accurate CRM records, and proactive problem-solving. The role offers flexibility with remote work and in-office collaboration.

Qualifications

• Experience in client relations, account management, or similar customer-facing role.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency with CRM software and standard office productivity tools.

Responsibilities

• Serve as the primary point of contact for assigned clients, addressing inquiries and concerns.
• Develop a deep understanding of client needs and business objectives.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and identify opportunities.
• Collaborate with sales, technical support, and other teams to resolve client issues.
• Manage client feedback and work towards continuous service improvement.
• Maintain accurate and up-to-date client records in the CRM system.

Skills

Client relations

Communication

Negotiation

Multi-tasking

Tools

CRM software

Office tools

Job description

Our client is seeking a proactive Client Relations Specialist to join their team in Samarinda. This hybrid role focuses on building and nurturing strong relationships with our clientele, ensuring their needs are met and their experience with our services is positive and productive. You will be a key liaison, collaborating with both clients and internal departments to facilitate smooth operations and client satisfaction. The hybrid model allows for both focused remote work and collaborative in-office sessions.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, addressing inquiries and concerns.
• Develop a deep understanding of client needs and business objectives.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and identify opportunities.
• Collaborate with sales, technical support, and other teams to resolve client issues.
• Manage client feedback and work towards continuous service improvement.
• Maintain accurate and up-to-date client records in the CRM system.

Requirements

• Previous experience in client relations, account management, or a similar customer-facing role.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in using CRM software and standard office productivity tools.
• Strong organizational skills and the ability to manage multiple client accounts.
• Ability to adapt to a hybrid work environment, balancing remote and in-office responsibilities.
• A proactive approach to problem-solving and a dedication to client success.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Paid vacation and sick leave policies.
• Opportunities for professional development and training.
• Hybrid work arrangement offering flexibility.