Field Sales & Outlet Relationship Specialist

Amrita; Raha; Remote; IDR 223,200,000 - 390,600,000; Full time

Benefits offered by this job

Remote work

Bonuses

Health insurance

Paid time off

Professional development

Job summary

Amrita is seeking a Remote Client Relationship Specialist to join our fully remote team and manage a diverse client portfolio. You will build strong relationships, respond to inquiries, and collaborate with internal teams to deliver tailored solutions from anywhere in Indonesia.

You should have proven CRM experience, excellent communication skills, and the ability to work independently in a remote environment. This role offers competitive pay, performance bonuses, and comprehensive benefits.

Qualifications

• Proven experience in client relationship management and account handling.
• Excellent communication, negotiation, and interpersonal skills.
• Strong ability to identify client needs and tailor solutions.
• Proficiency with CRM tools and client management platforms.
• Ability to work independently and manage priorities in a remote setting.

Responsibilities

• Proactively manage a portfolio of client accounts and ensure satisfaction.
• Maintain regular communication to build lasting relationships.
• Address inquiries and feedback promptly as the main point of contact.
• Identify opportunities for upselling and cross-selling relevant products.
• Collaborate with internal teams to ensure smooth service delivery.
• Gather client feedback to inform product improvements.

Skills

Client relationship management

Account management

Communication skills

CRM software proficiency

Remote work ability

Education

Bachelor's degree in business/marketing or related field

Tools

CRM software

Job description

Our client is seeking exceptional Remote Client Relationship Specialists to join their fully remote team, dedicated to fostering strong and lasting connections with their clientele, operating with a base in Banjarmasin, South Kalimantan . This role is paramount in ensuring client satisfaction, retention, and growth through proactive engagement and superior service. As a remote professional, you will leverage digital tools to build rapport and provide tailored support, contributing to a culture that prioritizes client success and collaborative virtual teamwork. This is a significant opportunity for seasoned professionals in relationship management.

About the Role

Our client is seeking exceptional Remote Client Relationship Specialists to join their fully remote team, dedicated to fostering strong and lasting connections with their clientele, operating with a base in Banjarmasin, South Kalimantan . This role is paramount in ensuring client satisfaction, retention, and growth through proactive engagement and superior service. As a remote professional, you will leverage digital tools to build rapport and provide tailored support, contributing to a culture that prioritizes client success and collaborative virtual teamwork. This is a significant opportunity for seasoned professionals in relationship management.

Key Responsibilities

• Proactively manage a portfolio of client accounts, ensuring their needs are met and expectations exceeded.
• Build and maintain strong, long-lasting client relationships through regular communication and engagement.
• Address client inquiries, concerns, and feedback promptly and effectively, acting as their primary point of contact.
• Identify opportunities for upselling and cross-selling relevant products or services.
• Collaborate with internal teams to ensure client satisfaction and smooth service delivery.
• Gather client feedback to inform product development and service improvements.

Requirements

• Proven experience in client relationship management , account management, or a similar customer-facing role.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong understanding of client needs and ability to provide tailored solutions.
• Proficiency in CRM software and other client management tools.
• Ability to work independently, manage priorities, and deliver results in a remote setting.
• Bachelor's degree in business, marketing, or a related field is preferred.

Benefits

• Highly competitive salary and performance-based bonuses.
• Fully remote work arrangement offering maximum flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and opportunities for professional development.
• A supportive and collaborative remote work environment with a focus on client success.