Store Supervisor

PT Karunia Kuliner Indonesia (Restaurant Remboelan); Kota Semarang; On-site; IDR 66,960,000 - 89,280,000; Full time

Benefits offered by this job

Professional development

Collaborative work environment

Well-established restaurant

Job summary

PT Karunia Kuliner Indonesia, trading as Restaurant Remboelan, invites a Store Supervisor to manage day-to-day operations at our Semarang location. You will lead a diverse team, ensure service excellence, monitor quality and safety, and report performance to management.

The ideal candidate has 2–3 years in restaurant supervision, strong leadership, and solid cash handling skills. Indonesian is required; English is a plus.

Qualifications

• 2–3 years in restaurant supervision or hospitality management
• Strong leadership abilities to motivate and manage a diverse team
• Excellent communication skills in Indonesian; English is a plus
• In-depth knowledge of food service operations, health and safety standards and hospitality best practices
• Proven ability to handle customer service issues professionally and calmly
• Sound mathematical skills for cash handling, invoices and basic accounting
• Ability to stand for extended periods and work various shifts (nights, weekends, holidays)
• Experience with restaurant POS systems is advantageous

Responsibilities

• Oversee daily restaurant operations and ensure staff adhere to company policies
• Lead, train, motivate and supervise staff across all service shifts
• Monitor food quality, presentation and service to meet benchmarks
• Manage staff scheduling, attendance and performance reviews
• Handle customer complaints professionally and promptly
• Maintain cleanliness and hygiene per health and safety regulations
• Assist with inventory management and stock ordering
• Report to management on daily operations, including sales and issues
• Ensure cash handling procedures are followed and till reconciliation
• Support development of restaurant promotions and events
• Maintain a positive, professional work environment reflecting company values

Skills

Leadership

Customer service

Cash handling

H&S knowledge

Inventory control

Staff training

Communication

POS system

Tools

POS system

Job description

About the role

We are seeking a Store Supervisor to join PT Karunia Kuliner Indonesia (Restaurant Remboelan) in Semarang, Central Java. This is a full-time position based at our Semarang location. As Store Supervisor, you will play a crucial role in ensuring the smooth day‑to‑day operations of our restaurant, maintaining our high standards of service and hospitality. You will be responsible for leading the team, managing staff performance, and ensuring an exceptional dining experience for every guest. This position is integral to the success of our establishment and your leadership will directly impact our reputation and profitability.

What you’ll be doing

Oversee daily restaurant operations and ensure all staff members adhere to company policies and procedures

Lead, train, motivate and supervise restaurant staff across all service shifts, including servers, kitchen assistants and support personnel

Monitor food quality, presentation and service standards to ensure they meet our established benchmarks

Manage staff scheduling, attendance and performance reviews

Handle customer complaints and concerns professionally and promptly, ensuring customer satisfaction

Maintain cleanliness and hygiene standards throughout the restaurant in accordance with health and safety regulations

Assist with inventory management, stock control and ordering of supplies

Report to management on daily operations, including sales figures, staff performance and any operational issues

Ensure cash handling procedures are followed correctly and conduct till reconciliation

Support the development and implementation of restaurant promotions and special events

Maintain a positive and professional work environment that reflects our company values

What we’re looking for

Minimum 2‑3 years' experience in restaurant supervision or hospitality management

Strong leadership abilities with the capability to motivate and manage a diverse team

Excellent communication skills, both written and verbal, in Indonesian and preferably some English

In‑depth knowledge of food service operations, health and safety standards and hospitality best practices

Proven ability to handle customer service issues with professionalism and composure

Sound mathematical skills for handling cash, invoices and basic accounting responsibilities

Physical ability to stand for extended periods and perform various duties throughout the restaurant

Flexibility to work shifts, including evenings, weekends and public holidays as required

A genuine passion for hospitality and delivering exceptional customer experiences

Problem‑solving skills and the ability to work independently as well as part of a team

Experience with restaurant point‑of‑sale systems is advantageous

What we offer

Competitive salary package commensurate with experience

Opportunities for professional development and progression within the hospitality sector

A supportive and collaborative work environment where your contributions are valued

The chance to work with a well‑established restaurant known for quality Indonesian cuisine

About us

PT Karunia Kuliner Indonesia, trading as Restaurant Remboelan, is a respected dining establishment in Jakarta, specialising in authentic Indonesian cuisine. We are committed to providing our guests with an outstanding culinary experience in a warm and welcoming atmosphere. Our restaurant is built on a foundation of quality, integrity and a genuine passion for hospitality. We take pride in our team and believe that our success is a direct result of the dedication and professionalism of our staff. We foster a culture of continuous improvement, where every team member is encouraged to contribute ideas and take ownership of their role.