Store Operational Manager

PT GIANDHI DUNIA REKREASI; Jakarta Pusat; On-site; IDR 42,000,000 - 72,000,000; Full time

Job summary

PT GIANDHI DUNIA REKREASI is seeking a Store Operational Manager to lead store operations, drive customer experience, and support expansion across the region. You will guide daily performance, implement SOPs, and ensure consistency across all locations.

The role requires 5–8 years in retail ops, with at least 3 years in multi-store leadership, and a proven track record in opening new stores and managing growth initiatives.

Qualifications

• 5–8 years of experience in retail operations.
• At least 3 years in a multi-store management role.
• Experience in new store openings or expansion projects.
• Strong understanding of inventory, customer service and KPIs.

Responsibilities

• Oversee day-to-day operations and performance of stores in the region.
• Lead store openings including readiness, staffing and setup.
• Develop and implement SOPs and best practices.
• Monitor sales, inventory, and store profitability for improvements.
• Drive sales through merchandising, customer engagement and initiatives.
• Coach Store Leaders and teams to build a high-performing culture.
• Conduct regular store visits, audits, and performance reviews.
• Collaborate with Merchandising, Marketing, Supply Chain and Finance.

Skills

Store operations

Retail management

Leadership

Analytical skills

Stakeholder management

Budgeting

Education

Bachelor's Degree in Business Administration / Retail Management / related field

Job description

We are seeking a highly driven and hands‑on Store Operational Manager to lead the operational excellence and expansion of our growing Mom & Baby retail business (brand : Parents Choice). This role will play a key part in establishing strong retail operations, ensuring exceptional customer experience, and supporting the successful opening and growth of multiple stores across assigned regions.

Key Responsibilities

Oversee the day‑to‑day operations and performance of stores within the assigned region, ensuring operational excellence and compliance with company standards.

Lead store opening projects, including operational readiness, manpower planning, store setup, and post‑opening performance stabilization.

Develop and implement operational processes, SOPs, and best practices to support business growth and scalability.

Monitor sales performance, operational KPIs, inventory levels, and store profitability to identify opportunities for continuous improvement.

Drive sales growth through effective execution of commercial initiatives, visual merchandising standards, and customer engagement strategies.

Ensure excellent customer service standards and deliver a consistent shopping experience across all stores.

Lead, coach, and develop Store Leader and store teams to build a high‑performing and customer‑focused culture.

Conduct regular store visits, operational audits, and performance reviews to ensure consistency and operational discipline.

Collaborate closely with Merchandising, Marketing, Supply Chain, Finance, HR, and other departments to support business objectives.

Monitor inventory accuracy, stock availability, shrinkage control, and replenishment processes.

Prepare operational reports, performance analyses, and business recommendations for senior management.

Analyze market trends, competitor activities, and customer insights to support regional business development.

Support future expansion projects and ensure new stores are successfully integrated into company operations.

Ensure compliance with company policies, health and safety standards, and operational procedures.

Requirements

Bachelor's Degree in Business Administration, Retail Management, Management, Marketing, or a related field.

Minimum 5–8 years of experience in retail operations, with at least 3 years in a multi‑store management role.

Experience in Premium Supermarket, Department Store, Pharmacy, Healthy & Beauty, Mom & Baby Products, or other specialty retail businesses with more than 15.000+ SKUs is highly preferred.

Proven experience in new store openings, retail expansion, or business growth projects.

Strong understanding of retail operations, inventory management, visual merchandising, and customer service excellence.

Strong analytical skills with the ability to interpret sales reports, operational KPIs, inventory performance, and financial data.

Experience in developing operational standards, SOPs, and continuous improvement initiatives.

Excellent leadership, coaching, and team development skills.

Strong stakeholder management and communication skills across cross‑functional teams.

Demonstrated ability to thrive in a fast‑paced, growing business environment with changing priorities.

Strong problem‑solving, decision‑making, and execution capabilities.

High level of integrity, accountability, and operational discipline.

Experience in budgeting, forecasting, manpower planning, and operational audits is an advantage.

Willing to travel frequently to support store operations and new store openings.

Willing to work on weekends and public holidays when required during store openings or peak business periods.