Retail Operation & Performance (Store Operation)

Kitar; Jakarta Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Kitar is seeking a Store Operations professional to lead manpower planning, set KPIs, and implement SOPs across multiple stores in the Jakarta area. The role emphasizes training store teams, CRM processes, and ongoing performance improvement.

Ideal candidates have 2-3 years in retail operations, solid Excel/Sheets skills, and strong analytical abilities, with willingness to travel to different store locations.

Qualifications

• Bachelor’s degree in Business, Management, Retail Management, or a related field.
• 2-3 years of experience in retail operations, sales operations, business operations, or a related role.
• Retail or consumer electronics experience is a plus.
• Good understanding of retail KPIs, manpower planning, and performance management.
• Experience in developing SOPs and training store teams is a plus.

Responsibilities

• Manage store manpower planning and shifting.
• Set and monitor store and staff targets and KPIs to drive productivity and business performance.
• Develop and implement store SOPs and operational standards, and ensure proper implementation across stores.
• Develop and deliver training programs for store teams.
• Set and monitor CRM and lead follow-up processes to improve lead conversion.
• Monitor store performance and drive improvement actions based on performance results.]

Skills

Retail operations

KPIs

Training

CRM

Lead follow-up

Analytical skills

Excel

Education

Bachelor's degree in Business/Management/Retail Management or related field

Tools

Excel

Google Sheets

Job description

• Manage store manpower planning and shifting.
• Set and monitor store and staff targets and KPIs to drive productivity and business performance.
• Develop and implement store SOPs and operational standards, and ensure proper implementation across stores.
• Develop and deliver training programs for store teams.
• Set and monitor CRM and lead follow-up processes to improve lead conversion.
• Monitor store performance and drive improvement actions based on performance results.

Key Responsibilities

• Manage store manpower planning and shifting.
• Set and monitor store and staff targets and KPIs to drive productivity and business performance.
• Develop and implement store SOPs and operational standards, and ensure proper implementation across stores.
• Develop and deliver training programs for store teams.
• Set and monitor CRM and lead follow-up processes to improve lead conversion.
• Monitor store performance and drive improvement actions based on performance results.

Requirements

• Bachelor’s degree in Business, Management, Retail Management, or a related field.
• Retail or consumer electronics experience is a plus.
• 2-3 years of experience in retail operations, sales operations, business operations, or a related role.
• Good understanding of retail KPIs, manpower planning, and performance management.
• Experience in developing SOPs and training store teams is a plus.
• Strong analytical and problem-solving skills.
• Good Excel / Google Sheets skills.
• Strong communication and coordination skills.
• Proactive, hands-on, and comfortable working with frontline store teams.
• Willing to travel/visit stores in different cities.