Staff Learning and Development (L&D)

Mapan Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Mapan Group is seeking a Training & Development coordinator to support the rollout of employee training across outlets and head office. You will develop, update and execute training modules aligned to business needs, and monitor schedules and attendance.

The role requires a bachelor’s degree and 1–2 years in L&D or Training (retail or F&B preferred), with strong communication. Travel to branches is required; proficiency with Excel/Sheets and basic Canva/PowerPoint is a plus.

Qualifications

• Bachelor's degree in Psychology, Management, Education, or related field.
• 1–2 years experience in Learning & Development / Training (retail or F&B preferred).
• Basic graphic design or video editing skills (Canva/PowerPoint) are a plus.

Responsibilities

• Support the implementation of training programs for outlet and head office employees.
• Create, develop, and update training modules according to business needs.
• Manage training schedules, attendance, and training implementation reports.
• Conduct training administration and prepare training effectiveness reports.
• Facilitate basic training delivery (new employee induction, refresher training).
• Coordinate with HR, Operations, and Store Managers to meet employee training needs.

Skills

L&D coordination

Training design

Public speaking

Excel

Google Sheets

Education

Bachelor's degree in Psychology / Management / Education

Tools

Canva

PowerPoint

Video editing

Job description

This role supports the implementation of training programs for employees across outlets and head office, with responsibility for developing, updating, managing and executing training modules aligned to business needs.

Key responsibilities

• Support the implementation of training programs for outlet and head office employees
• Create, develop, and update training modules according to business needs
• Manage training schedules, attendance, and training implementation reports
• Conduct training administration and prepare training effectiveness reports
• Facilitate basic training delivery (new employee induction, refresher training, etc.)
• Coordinate with HR, Operations, and Store Managers to meet employee training needs

Qualification

• Minimum S1 qualification in Psychology, Management, Education, or related field
• Minimum 1-2 years experience in Learning & Development / Training (retail or F&B industry preferred)
• Preferred: basic graphic design skills (Canva/PowerPoint) or video editing for training materials

Comfortable wearing makeup in a professional work environment

Understanding of end-to-end training processes (Training Need Analysis, module design, training delivery, evaluation)

Experience creating training materials (modules, videos, e-learning, presentations)

Strong communication, public speaking, and interpersonal skills

Ability to manage training across multiple branches/outlets (coordination, administration, monitoring)

Willing to travel for branch training support

Administrative and data processing skills (Excel, Google Sheets, etc.)

Creative, proactive, and able to work both independently and in teams