Service Learning & Development Supervisor

Lion Parcel; Jakarta Utara; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Lion Parcel is seeking a Service Learning & Development Supervisor to design and deliver training programs, including induction, upskilling, product knowledge, and refreshers. The role emphasizes knowledge sharing and capacity building across customer care and partner teams.

You will manage learning materials, facilitate sessions online and offline, engage with partners to uphold standards, and monitor program effectiveness with recommendations for improvement.

Qualifications

• Bachelor’s degree in a relevant field.
• 3–5 years of experience in Learning & Development or training roles.
• Strong communication, facilitation, and analytical skills.
• Experience in training design and delivery.
• Familiar with Google Workspace/Microsoft Office; LMS is a plus.
• Experience in training for customer care and partners is preferred.

Responsibilities

• Design and deliver training programs (induction, upskilling, product knowledge, refreshment).
• Manage and curate learning materials to support knowledge sharing.
• Facilitate training sessions, workshops, and FGDs (online & offline).
• Engage with partners to ensure operational standards are well implemented.
• Monitor program effectiveness and provide improvement recommendations.

Skills

Communication

Facilitation

Analytical skills

Training design & delivery

Education

Bachelor’s degree in a relevant field

Tools

Google Workspace

Microsoft Office

LMS

Job description

Service Learning & Development Supervisor

• Design and deliver training programs (induction, upskilling, product knowledge, refreshment).
• Manage and curate learning materials to support knowledge sharing.
• Facilitate training sessions, workshops, and FGDs (online & offline).
• Engage with partners to ensure operational standards are well implemented.
• Monitor program effectiveness and provide improvement recommendations.
• A bachelor’s degree in a relevant field.
• 3–5 years of experience in Learning & Development or training roles.
• Strong communication, facilitation, and analytical skills.
• Experience in training design and delivery.
• Familiar with Google Workspace/Microsoft Office; LMS is a plus.
• Experience in training for customer care and partners is preferred.
• Contract-based (under outsourcing company)