Staff IT Infrastructure and Support

Sunday; Jakarta Pusat; On-site; IDR 150,000,000 - 210,000,000; Full time

Job summary

Easysunday in Jakarta is seeking a Staff IT Infrastructure and Support to monitor and maintain our core IT systems, deliver end-user support, and assist with security audits and compliance.

The role requires hands-on experience with networking, Windows Server/AD, cloud services, and device management; on-call availability is expected to ensure reliability and quick incident response.

Qualifications

• Bachelor's degree in Computer Science or Information Technology.
• 3–5 years of IT infrastructure and support experience.
• Strong networking knowledge (TCP/IP, routing, switching, firewall, VPN, Wi‑Fi).
• Experience with network and security monitoring tools (PRTG, Zabbix, SIEM).
• Hands-on with network devices (Cisco, MikroTik, Fortinet, Sophos).
• Familiar with Windows Server, Active Directory, cloud infrastructure, Google Workspace/Microsoft 365.
• Experience handling IT projects and end-user support.
• CCNA, MTCNA, or equivalent certification is a plus.

Responsibilities

• Monitor infrastructure and security components daily to ensure stability and availability.
• Provide end-user IT support and manage access, plus assist security compliance and audits.
• Maintain network infrastructure including routers, switches, firewalls, VPNs, and ISP links.
• Execute IT projects assigned by Head of Department or IT Manager with defined scope.
• Manage IT asset check-in/check-out and asset documentation; report to IT Manager.

Skills

Networking

Network devices

Windows Server/AD/Cloud

IT project experience

On-call readiness

IT asset management

Education

Bachelor's degree in Computer Science or Information Technology

Tools

PRTG

Zabbix

SIEM

Job description

Job Description and Requirements:

As Staff IT Infrastructure and Support, each day, you'll be...

• Perform daily monitoring of all infrastructure and security components to ensure system stability, availability, and early detection of issues.
• Deliver end-user IT support including core application, manage endpoint security and user access, and support the IT Manager on security compliance, audits, OJK regulations, and backup/DR/BCP activities.
• Maintain network infrastructure (routers, switches, firewalls, access points, VPN, and ISP links) for optimal performance, security, and availability, including incident escalation and RCA, routine maintenance and backups, vendor SLA oversight, and network documentation.
• Execute IT projects assigned by the Head of Department or IT Manager, ensuring timely delivery in line with defined scope and quality standards.
• Control IT asset check-in/check-out and maintain related asset documentation, reporting regularly to the IT Manager and Head of Department.

Requirements:

• Education level: Bachelor's degree in Computer Science, Information Technology
• Experience: 3–5 Years
• Other requirements:
• • Strong knowledge of networking (TCP/IP, routing, switching, firewall, VPN, Wi-Fi)
  • Experience with network and security monitoring tools (e.g., PRTG, Zabbix, SIEM)
  • Hands-on experience with network devices (e.g., Cisco, MikroTik, Fortinet, Sophos)
  • Familiar with Windows Server, Active Directory, cloud infrastructure, and Google Workspace/Microsoft 365
  • Experience handling IT projects and end-user support
  • CCNA, MTCNA, or equivalent certification is a plus
  • Good problem-solving, communication, and teamwork skills
  • Willing to work on-call or outside office hours when required
  • Has experience in IT asset management
  • Has experience in the insurance or financial services industry is a plus