IT Security Admin

Veda Praxis; Daerah Khusus Ibukota Jakarta; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

A leading tech support company in Jakarta is seeking IT Operations support. The role involves assisting daily IT operations, managing IT assets, handling incidents, and supporting information security initiatives. Ideal candidates will have a Bachelor's degree in Information Systems or a related field, along with a basic understanding of IT infrastructure. Strong interest in IT support operations and troubleshooting is required.

Qualifications

• Minimum Bachelor’s Degree (S1) in Information Systems, Computer Science, or related field.
• Basic understanding of IT infrastructure, hardware, software, and networking.
• Familiarity with operating systems (Windows/Linux) and common IT support tools.
• Strong interest in IT support operations and troubleshooting.

Responsibilities

• Support daily IT operations including end-user support and applications.
• Assist in managing IT assets and user accounts.
• Support incident handling and service requests.
• Assist in backup, restore, and data recovery testing processes.
• Support CCTV and access control systems operations.

Skills

IT infrastructure understanding

Basic information security knowledge

Troubleshooting skills

Interest in IT support operations

Education

Bachelor’s Degree (S1) in Information Systems or related field

Tools

Windows

Linux

Common IT support tools

CCTV systems

Job description

Qualifications

• Minimum Bachelor’s Degree (S1) in Information Systems, Computer Science, Informatics Engineering, Electrical Engineering, or a related field.
• Basic understanding of IT infrastructure, including hardware, software, and networking.
• Familiarity with operating systems (Windows/Linux) and common IT support tools.
• Basic knowledge of information security (access management, authentication, and data protection).
• Strong interest in IT support operations and troubleshooting.

Assigment/Project Location

Jakarta

1. IT Operations (Supporting Role)

• Support daily IT operations, including end-user support, applications, and work devices.
• Assist in managing IT assets (laptops, peripherals, and supporting devices) in accordance with established procedures.
• Assist in managing user accounts, licenses, and application access based on supervisor instructions.
• Support the handling of incidents, service requests, and IT-related issues, and report their resolution status.
• Assist in backup, restore, and data recovery testing processes as instructed.

2. Information Security (Supporting Role)

• Support the implementation of information security controls in accordance with company policies.
• Assist in implementing user access controls, including IAM, MFA, and role-based access control, based on approvals and supervisor direction.
• Assist in monitoring system security and reporting potential security incidents.
• Perform information security tasks in accordance with established SOPs.

3. Network & Infrastructure Support

• Assist in the operation and troubleshooting of the company’s internal network.
• Support the management of network devices in coordination with vendors or related parties as directed by supervisors.
• Report network issues and support the resolution of connectivity problems.

4. CCTV & Access Control Support

• Support the operation of CCTV and access control systems within the office environment.
• Assist in ensuring that CCTV devices and access control systems function properly.
• Assist in managing access to CCTV systems in accordance with company policies and management direction.

5. Governance, Risk & Compliance (Supporting Role)

• Support the implementation of IT governance and information security in accordance with internal policies.
• Assist in preparing data, documentation, and technical evidence for IT and information security audits.
• Support information security awareness initiatives for employees as directed by management.

6. Policies & Procedures (Supporting Drafting Role)

• Support the preparation of initial drafts of policies and procedures related to IT operations and information security.
• Gather technical references and operational best practices as input for drafting policies and procedures.
• Submit draft policies and procedures to supervisors or relevant functions for review, refinement, and formal approval.

7. Documentation & Record Keeping (Supporting Role)

• Support the recording and documentation of events and incidents related to IT operations.
• Assist in documenting information security incidents based on available information and direction.
• Assist in recording disturbances, anomalies, or unusual activities in networks and IT infrastructure.
• Assist in documenting events related to CCTV and access control systems.
• Assist in recording incidents related to governance, risk, and compliance aspects within IT.
• Support relevant functions in providing required data and/or information related to IT operations, information security, network and infrastructure, CCTV systems, access control, and GRC aspects.
• Assist in preparing chronological and factual logs of events as reporting material for supervisors and related functions.

8. Continuous Improvement

• Identify opportunities for improvement in IT operations and report them to supervisors.
• Keep up to date with technological developments and IT best practices relevant to the role.