IT Support

Pengiklan Anonim; Jakarta Pusat; Sur place; IDR 44 640 000 - 100 440 000; Plein temps

Résumé du poste

Pengiklan Anonim in Central Jakarta is seeking a dedicated IT Support professional for a full-time role. You will be the backbone of our technical support operations, assisting end users and maintaining IT systems to minimize downtime and maximize productivity.

The role involves troubleshooting hardware, software, and network issues, managing user accounts, performing patch management, and documenting tickets to ensure timely resolutions.

Qualifications

• Fresh graduates are welcome to apply.
• 1-2 years of IT Support or Help Desk experience is a plus.
• Strong knowledge of Windows and/or Mac operating systems.
• Proficiency in managing network protocols and basic networking concepts.
• Experience with IT ticketing and asset management systems.
• Excellent troubleshooting and diagnostic skills with a methodical approach.

Responsabilités

• Provide first and second-line technical support to end users via telephone, email, and remote access tools.
• Diagnose, troubleshoot and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain IT equipment including computers, printers, and peripherals.
• Manage user accounts, permissions, and access controls within the IT infrastructure.
• Perform regular system maintenance, updates, and patch management.
• Document and track all support tickets from creation through resolution using ticketing systems.
• Provide technical guidance and training to end users on IT systems and best practices.
• Assist in monitoring network performance and identifying potential issues before they escalate.
• Support the deployment of new IT solutions and infrastructure upgrades.
• Maintain IT security protocols and ensure compliance with data protection policies.
• Proficiency in English is a must.

Connaissances

Windows OS

Mac OS

Networking concepts

Troubleshooting

Ticketing systems

Asset management

Communication skills

Customer service

English proficiency

Multitasking

Outils

Remote access tools

IT asset management software

Microsoft Office

Description du poste

About the role

We are seeking a dedicated and knowledgeable IT Support professional to join our team in Central Jakarta on a full-time basis. In this role, you will be the backbone of our technical support operations, providing essential IT assistance to ensure our clients and internal stakeholders experience minimal downtime and maximum productivity. As an IT Support specialist, you will be responsible for troubleshooting technical issues, maintaining IT systems, and delivering outstanding IT Support. This position is crucial to maintaining the reliability and efficiency of our network infrastructure and client relationships.

Key responsibilities

Provide first and second-line technical support to end users via telephone, email, and remote access tools

Diagnose, troubleshoot and resolve hardware, software, and network connectivity issues

Install, configure, and maintain IT equipment including computers, printers, and peripherals

Manage user accounts, permissions, and access controls within the IT infrastructure

Perform regular system maintenance, updates, and patch management

Document and track all support tickets from creation through resolution using ticketing systems

Provide technical guidance and training to end users on IT systems and best practices

Assist in monitoring network performance and identifying potential issues before they escalat[e]e

Support the deployment of new IT solutions and infrastructure upgrades

Maintain IT security protocols and ensure compliance with data protection policies

What we're looking for

Fresh graduates are welcome to apply. 1-2 years of experience in IT Support or Help Desk is a plus.

Strong knowledge of Windows and/or Mac operating systems

Proficiency in managing network protocols and basic networking concepts

Experience with IT ticketing and asset management systems

Excellent troubleshooting and diagnostic skills with a methodical approach to problem-solving

Strong communication skills with the ability to explain technical concepts to non-technical users

Ability to multitask and prioritise support requests in a fast-paced environment

Customer service orientation with a commitment to delivering high-quality support

Relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications (preferred)

Knowledge of IT security best practices and data protection principles

Proficiency in English is a must