IT Support / Network Engineer (BPO Site)

PT NEW CORAL SEA; Tangerang; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT NEW CORAL SEA provides daily IT support across desktops, laptops, printers, monitors, headsets, webcams, and other office equipment. You install and maintain Windows systems, Microsoft Office/Microsoft 365, and standard business applications, while managing user accounts and onboarding/offboarding.

Maintain IT asset inventory, endpoint security, and system updates, and support network infrastructure, incident management, and cross-functional collaboration with regional teams for reliable IT

Qualifications

• Diploma or bachelor degree in IT or related field.
• Minimum 2 years of experience in IT Support or related areas.
• Experience in BPO/large office environments is a plus.
• Familiar with Windows 10/11, Microsoft 365, PC hardware, printers, and IT asset management.
• Proficient in basic Active Directory and networking fundamentals.

Responsibilities

• Provide daily IT support for desktops, laptops, printers, monitors, headsets, webcams, and office equipment.
• Install, configure, and maintain Windows systems and Microsoft 365.
• Manage user accounts, access permissions, and onboarding/offboarding.
• Maintain IT asset inventory, endpoint security, and system updates.
• Troubleshoot LAN/WAN, VPN, DHCP, DNS, NAT, and Wi-Fi connectivity.
• Respond to IT incidents and service requests per SLAs and coordinate with regional teams.

Skills

Troubleshooting

Communication

Coordination

Helpdesk

Documentation

Education

Diploma (D3) or Bachelor's degree in IT/CS/Network Engineering

Tools

Windows OS

Active Directory

GPO

Windows Server

VPN / Network devices

Job description

Provide daily IT support and troubleshoot desktops, laptops, printers, monitors, headsets, webcams, and other office IT equipment.

Install, configure, and maintain Windows systems, Microsoft Office/Microsoft 365, and other standard business applications.

Manage user accounts, access permissions, email setup, and IT equipment during employee onboarding, transfers, and offboarding.

Maintain IT asset inventory, equipment issuance and returns, endpoint security, antivirus, and system updates.

2. Network & Infrastructure Operations

Maintain and troubleshoot LAN, WAN, Wi-Fi, VPN, internet connections, and office network infrastructure.

Assist with the configuration and maintenance of switches, routers, firewalls, wireless access points, and other network devices.

Troubleshoot TCP/IP, VLAN, Routing & Switching, DHCP, DNS, NAT, VPN, and Wi-Fi connectivity issues.

Monitor network performance and coordinate with ISPs, local vendors, and the China HQ IT team to resolve technical issues.

Maintain network topology, IP address records, device configurations, and IT documentation.

3. BPO IT Operations & Incident Management

Ensure the stable operation of IT systems, computers, and networks supporting BPO production activities.

Respond to IT incidents and service requests in accordance with service-level agreements (SLAs).

Diagnose, resolve, document, and elevate technical issues, including major or recurring incidents.

Manage IT tickets and support workstation setup, office relocations, new project launches, and large-scale computer deployment.

Provide after-hours emergency support or shift-based IT support when required by business operations.

Requirements

Diploma (D3) or Bachelor's degree (S1) in Information Technology, Computer Science, Network Engineering, or a related field.

Minimum 2 years of experience in IT Support, Desktop Support, Helpdesk, Network Support, or IT Infrastructure.

Experience in BPO, contact centers, shared services, financial services, or large office environments is preferred.

Familiar with Windows 10/11, Microsoft Office/Microsoft 365, PC hardware, printers, user account management, basic Active Directory, software installation, and IT asset management.

Good understanding of networking fundamentals, including TCP/IP, IP addressing, subnetting, VLAN, Routing & Switching, DHCP, DNS, NAT, VPN, firewalls, and Wi-Fi.

Familiarity with network equipment from vendors such as Cisco, MikroTik, Huawei, H3C, Aruba, Ubiquiti, Fortinet, or Sangfor.

Able to perform network troubleshooting using tools such as Ping, Traceroute, NSLookup, and Telnet/SSH.

Knowledge of Windows Server, Active Directory, Group Policy (GPO), network monitoring tools, and endpoint security is an advantage.

Indonesian language proficiency is required. Basic to good working English is necessary for technical documentation and communication with regional teams.

Mandarin proficiency is an advantage for communication with the China HQ team.

Strong troubleshooting, problem-solving, communication, and coordination skills.