Staff Fulfillment and Validation Analyst

HSBC; Jakarta Selatan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

HSBC in Jakarta Selatan seeks a Staff Fulfillment and Validation Analyst to support unsecured mail handling, validation of customer requests, and authorization queries. The role collaborates with Banking Ops and Card Ops to ensure accuracy and compliance in processing requests, with a focus on improving service efficiency.

The ideal candidate has banking product knowledge and strong contact center awareness, enabling effective communication with the service team and customers while maintaining

Qualifications

• Good knowledge of banking products and features.
• Understand contact center flows and expected outcomes.
• Knowledge of contact center environment and related technology.

Responsibilities

• Manage unsecured mails on supporting documents and handle customer requests via email.
• Support service team to validate customer requests for accuracy before banking ops or card ops execution.
• Answer queries on Authorization process and coordinate with acquiring banks for transaction cancelations; contribute to IVR/digital-channel projects.

Skills

Banking product knowledge

Customer service experience

Process improvement

Job description

Staff Fulfillment and Validation Analyst

Location: Jakarta Selatan, Jakarta, ID, 12560

Brand: HSBC

Area of Interest:

Role Workstyle:

Date: 1 Sept 2026

Some careers shine brighter than others

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Responsibilities:

• Managing unsecured mails on supporting documents, receiving dan sending email related customer request.
• RMS Follow Up, Approval & admin:
  *Supporting service team to validate request customer to ensure accuracy & completeness prior execution by Banking ops or Card ops
• Authorization :
  *Answering queries from service team related to Authorization process & managing acquiring bank for cancelling transcation. Involving contact center project to increase IVR & Digital channel penetration (Regeneration PIN CCIS & Report).

To be successful in this role, you should meet the following requirements:

• Good knowledge in banking product & feature
• Understand the Contact Centre flow process & expected outcomes.
• Knowledge of the Contact Centre environment & technology

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at [e-mail] at the time of your application, so that we can support you through your recruitment journey.