Spa Supervisor

The Wolas Villa & Spa; Provinsi Bali; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

The Wolas Villa & Spa in Kuta Bali is seeking a Spa Supervisor for a full-time, on-site role. You will oversee daily spa operations, supervise staff, manage schedules, monitor service standards, handle guest inquiries, coordinate bookings, and ensure smooth check-in and check-out for spa clients.

You will maintain treatment rooms, monitor inventory, and collaborate with management to promote spa services and improvements.

Qualifications

• Experience leading spa teams and managing staff schedules.
• Strong guest service mindset and professional communication.
• Duties include front desk operations, reservations, and guest inquiries.
• Experience in spa, wellness or hospitality environments preferred.
• Excellent organizational skills and attention to detail.
• Ability to coach staff and ensure consistent service standards.

Responsibilities

• Oversee daily spa operations and ensure excellent guest experience
• Supervise spa staff and manage schedules
• Monitor service standards and support team performance
• Handle guest inquiries and resolve issues professionally
• Coordinate bookings and reception duties
• Ensure smooth check-in and check-out process for spa clients
• Maintain cleanliness and readiness of treatment rooms
• Work closely with management to implement spa promotions and service improvements
• Lead by example and support staff development

Skills

Team leadership

Scheduling

Performance monitoring

Customer service

Reception duties

Staff coaching

Multitasking

Booking software

Education

Hospitality or spa management education

Spa management certification

Tools

Booking software

Job description

The Spa Supervisor is a full-time, on-site role based in Kuta, responsible for overseeing daily spa operations and ensuring an excellent guest experience. This role includes supervising spa staff, managing schedules, monitoring service standards, and supporting team performance. The Spa Supervisor handles guest inquiries, coordinates bookings and reception duties, and ensures a smooth check-in and check-out process for spa clients. The role also involves maintaining cleanliness and readiness of treatment rooms, monitoring inventory, and working closely with management to implement spa promotions and service improvements. The Spa Supervisor is expected to lead by example, support staff development, and uphold company policies and safety standards.

Key responsibilities

• Oversee daily spa operations and ensure excellent guest experience
• Supervise spa staff and manage schedules
• Monitor service standards and support team performance
• Handle guest inquiries and resolve issues professionally
• Coordinate bookings and reception duties
• Ensure smooth check-in and check-out process for spa clients
• Maintain cleanliness and readiness of treatment rooms
• Work closely with management to implement spa promotions and service improvements
• Lead by example and support staff development

About you

• Strong supervisory skills, including team leadership, scheduling, and performance monitoring
• Excellent customer service and communication skills to manage guest interactions and resolve issues professionally
• Receptionist duties capabilities, including handling reservations, answering inquiries, and managing front desk operations
• Training skills to coach spa staff, support onboarding, and ensure consistent service standards
• Experience in spa, wellness, or hospitality environments and understanding of spa services and protocols
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced setting
• Proficiency in basic computer systems and booking software is beneficial
• Additional language skills are an advantage
• Relevant education or certifications in hospitality, spa management, or related fields are preferred

About us

The Wolas Villa & Spa is a luxury hospitality destination offering private villas and spa services in Kuta. The property focuses on delivering a tranquil, high-quality guest experience through attentive service and well-maintained facilities. Team members work in a collaborative environment that values professionalism, reliability, and guest satisfaction. The spa is an integral part of the overall guest experience, providing a range of treatments designed to promote relaxation and wellness.