Spa Operations Lead: Guest Experience & Team Excellence

H-ostel Bali; Provinsi Bali; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

H-ostel Bali is seeking an experienced Spa Supervisor to oversee daily spa operations in Bali, ensuring smooth service and a top guest experience. You will lead and support the spa team, maintain high standards, and coordinate treatments and inventory.

Responsibilities include monitoring hygiene, handling guest feedback, and resolving operational challenges in a fast-paced environment. A proven spa leadership background and strong communication skills are essential for success.

Qualifications

• Previous supervisory or leadership experience in spa, wellness, hospitality, or a related service environment is preferred.
• Proven experience as a Spa Supervisor, Spa Manager, or in a similar supervisory role.
• Strong leadership, communication, and team management skills.
• Good knowledge of spa treatments, services, and operational procedures.
• Service-oriented with a strong focus on guest satisfaction.
• Able to work in a fast-paced environment and handle operational challenges effectively.

Responsibilities

• Supervise daily spa operations to ensure smooth service, strong team performance, and a consistently positive guest experience.
• Supervise daily spa operations to ensure smooth, efficient, and consistent service delivery.
• Lead, support, and monitor spa team members to maintain high performance and professionalism.
• Ensure excellent guest service standards and handle guest feedback or concerns appropriately.
• Monitor spa cleanliness, hygiene, and compliance with health and safety procedures.
• Manage stock levels, treatment supplies, and operational inventory.

Skills

Leadership

Team management

Guest service

Spa operations

Communication

Job description

H-ostel Bali is seeking an experienced Spa Supervisor to oversee daily spa operations in Bali, ensuring smooth service and a top guest experience. You will lead and support the spa team, maintain high standards, and coordinate treatments and inventory.

Responsibilities include monitoring hygiene, handling guest feedback, and resolving operational challenges in a fast-paced environment. A proven spa leadership background and strong communication skills are essential for success.