Spa Operations Lead & Guest Experience Supervisor

The Wolas Villa & Spa

Provinsi Bali

On-site

IDR 66,960,000 - 133,920,000

Full time

7 days ago

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Job summary

The Wolas Villa & Spa in Kuta Bali is seeking a Spa Supervisor for a full-time, on-site role. You will oversee daily spa operations, supervise staff, manage schedules, monitor service standards, handle guest inquiries, coordinate bookings, and ensure smooth check-in and check-out for spa clients.

You will maintain treatment rooms, monitor inventory, and collaborate with management to promote spa services and improvements.

Qualifications

Experience leading spa teams and managing staff schedules.
Strong guest service mindset and professional communication.
Duties include front desk operations, reservations, and guest inquiries.
Experience in spa, wellness or hospitality environments preferred.
Excellent organizational skills and attention to detail.
Ability to coach staff and ensure consistent service standards.

Responsibilities

Oversee daily spa operations and ensure excellent guest experience
Supervise spa staff and manage schedules
Monitor service standards and support team performance
Handle guest inquiries and resolve issues professionally
Coordinate bookings and reception duties
Ensure smooth check-in and check-out process for spa clients
Maintain cleanliness and readiness of treatment rooms
Work closely with management to implement spa promotions and service improvements
Lead by example and support staff development