Spa Operations Lead — Guest Experience & Team Coach

Essential Body Spa & Beauty Lounge; Provinsi Bali; On-site; IDR 89,280,000 - 167,400,000; Full time

Benefits offered by this job

Competitive Salary & Commission

Supportive team environment

Job summary

Essential Body Spa & Beauty Lounge in Bali seeks a Spa Supervisor with 2–3 years' spa experience to lead therapists and front-desk staff, uphold service standards, and drive guest satisfaction.

You will manage daily operations, scheduling, stock control, and reporting, while training junior staff and handling guest issues with professionalism. Excellent English skills and a hands-on, proactive leadership style are essential.

Qualifications

• 2–3 years experience in a spa or wellness environment, preferably in supervisory role.
• Strong knowledge of spa operations, treatments, and service standards.
• Ability to lead, supervise, and motivate a team of therapists and reception staff.
• Excellent customer service with focus on guest satisfaction and service recovery.
• Good communication in English.
• Manage daily operations, scheduling, and staff allocation efficiently.
• Strong problem-solving and handling guest complaints professionally.
• Knowledge of hygiene, cleanliness, and spa safety standards.
• Basic administrative and reporting skills (daily revenue, performance, stock control).
• Ability to train and guide junior staff to maintain service quality standards.

Skills

Spa supervision

Spa operations

Team leadership

Customer service

English communication

Operations management

Problem solving

Hygiene & safety

Admin & reporting

Staff training

Job description

Essential Body Spa & Beauty Lounge in Bali seeks a Spa Supervisor with 2–3 years' spa experience to lead therapists and front-desk staff, uphold service standards, and drive guest satisfaction.

You will manage daily operations, scheduling, stock control, and reporting, while training junior staff and handling guest issues with professionalism. Excellent English skills and a hands-on, proactive leadership style are essential.