Social Commerce Account Manager

Marketing Solutions; Jakarta Pusat; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

Marketing Solutions is seeking an experienced Social Commerce Account Manager to lead portfolio, client relationships, and growth across premier brand accounts. You will own end-to-end social commerce strategies including Livestreaming, Affiliate Marketing, and paid media to drive GMV and revenue.

In this senior role, you will manage client governance, coordinate with Livestream, Affiliate, and Media teams, and mentor Account Executives to optimize performance and growth.

Qualifications

• 4-6+ years in E-commerce, Social Commerce, or digital agency account management.
• Proven track record in platforms like TikTok Shop, Shopee/Lazada Live, or Instagram Shopping with affiliate ecosystems and paid media integration.
• Strong history of owning GMV targets, managing account growth, and leading pitches.

Responsibilities

• Own portfolio GMV and revenue growth goals, ensuring campaign profitability.
• Actively spot, develop, and close cross-sell and upsell opportunities within your portfolio.
• Lead pitch proposals, contribute strategic frameworks, and co-develop commercial packages with Functional Managers to win new brand accounts.
• Guide and upskill Account Executives embedded across your account teams.

Skills

Client leadership

Strategic planning

Cross-functional coordination

Mentorship & coaching

GMV growth

Job description

We are seeking an experiencedSocial Commerce Account Manager to lead portfolio, client, and commercial growth across a roster of premier brand accounts. In this high-impact leadership role, you will own client relationships, build full-funnel Social Commerce strategies- spanning Livestreaming, Affiliate Marketing, and Performance Media and directly drive GMV and revenue targets.

Key Responsibilities

1. Client Leadership & Strategic Planning

Portfolio Ownership: Serve as the primary leader and overall relationship owner across an assigned portfolio of brand accounts.

Integrated Strategy: Craft end-to-end Social Commerce strategies integrating Livestreaming, Affiliate networks, and paid Performance Marketing.

Business Alignment: Deeply understand client commercial priorities and translate them into actionable, cross-functional service plans.

Senior Governance: Lead strategic client meetings, Monthly/Quarterly Business Reviews (MBR/QBR), and annual planning sessions while handling major escalations.

2. Commercial & Business Development

Revenue Ownership: Own portfolio GMV and revenue growth goals, ensuring overall financial health and campaign profitability.

Account Expansion: Actively spot, develop, and close cross-sell and upsell opportunities within your portfolio.

New Business & Pitches: Drive pitch proposals, contribute strategic frameworks, and co-develop commercial packages with Functional Managers to win new brand accounts.

3. Cross-Functional Coordination & Team Leadership

Delivery Alignment: Work alongside Functional Managers (Livestream, Affiliate, Media) to ensure campaign strategies align with client goals.

Performance Optimization: Continuously monitor portfolio performance metrics to pinpoint new levers for growth.

Mentorship & Coaching: Guide and upskill Account Executives embedded across your account teams.

Qualifications & Requirements

Experience: 4-6+ years in E-commerce, Social Commerce, or digital agency account management.

Social Commerce Mastery: Proven track record in platforms like TikTok Shop, Shopee/Lazada Live, or Instagram Shopping, including affiliate ecosystems and paid media integration.

Commercial Acumen: Strong history of owning GMV targets, managing account growth, and leading pitch proposals.

Stakeholder Management: Exceptional communication skills with experience presenting to C-suite and senior brand leaders.