Social Commerce Account Manager

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 150,000,000 - 260,000,000; Full time

Job summary

amIT Global Solutions Sdn Bhd is seeking an experienced Social Commerce Account Manager to lead a portfolio of premier brand accounts. You will own client relationships and build full-funnel Social Commerce strategies across Livestreaming, Affiliate Marketing, and Performance Media to drive GMV and revenue targets.

You will oversee cross-functional teams to ensure campaign profitability and growth, while mentoring Account Executives embedded in account teams.

Qualifications

• Proven ability to lead Social Commerce accounts and drive GMV.
• Strong communication and client leadership with C-suite stakeholders.
• Experience building end-to-end social commerce strategies across platforms.

Responsibilities

• Lead a portfolio of premier brand accounts and own client relationships.
• Craft end-to-end social commerce strategies spanning Livestreaming, affiliates, and paid media.
• Drive GMV growth and revenue targets for the portfolio.
• Coordinate with Livestream, Affiliate, and Media teams to align campaigns with client goals.
• Manage regular governance meetings (MBR/QBR) and annual planning.
• Identify and close cross-sell and upsell opportunities within the portfolio.

Skills

Social Commerce

Account Management

Client Leadership

Strategic Planning

Tools

TikTok Shop

Shopee/Lazada Live

Instagram Shopping

Affiliate Networks

Paid Media

Job description

We are seeking an experienced Social Commerce Account Manager to lead portfolio, client, and commercial growth across a roster of premier brand accounts. In this high-impact leadership role, you will own client relationships, build full-funnel Social Commerce strategies—spanning Livestreaming, Affiliate Marketing, and Performance Media—and directly drive GMV and revenue targets.

Key Responsibilities

• Client Leadership & Strategic Planning
• Portfolio Ownership: Serve as the primary leader and overall relationship owner across an assigned portfolio of brand accounts.
• Integrated Strategy: Craft end-to-end Social Commerce strategies integrating Livestreaming, Affiliate networks, and paid Performance Marketing.
• Business Alignment: Deeply understand client commercial priorities and translate them into actionable, cross-functional service plans.
• Senior Governance: Lead strategic client meetings, Monthly/Quarterly Business Reviews (MBR/QBR), and annual planning sessions while handling major escalations.
• Commercial & Business Development
• Revenue Ownership: Own portfolio GMV and revenue growth goals, ensuring overall financial health and campaign profitability.
• Account Expansion: Actively spot, develop, and close cross-sell and upsell opportunities within your portfolio.
• New Business & Pitches: Drive pitch proposals, contribute strategic frameworks, and co-develop commercial packages with Functional Managers to win new brand accounts.
• Cross-Functional Coordination & Team Leadership
• Delivery Alignment: Work alongside Functional Managers (Livestream, Affiliate, Media) to ensure campaign strategies align with client goals.
• Performance Optimization: Continuously monitor portfolio performance metrics to pinpoint new levers for growth.
• Mentorship & Coaching: Guide and upskill Account Executives embedded across your account teams.

Qualifications & Requirements

• Experience: 4–6+ years in E-commerce, Social Commerce, or digital agency account management.
• Social Commerce Mastery: Proven track record in platforms like TikTok Shop, Shopee/Lazada Live, or Instagram Shopping, including affiliate ecosystems and paid media integration.
• Commercial Acumen: Strong history of owning GMV targets, managing account growth, and leading pitch proposals.
• Stakeholder Management: Exceptional communication skills with experience presenting to C-suite and senior brand leaders.