eCommerce Manager

Brilliant Think Center; Jakarta Utara; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

Brilliant Think Center is seeking a seasoned professional to develop and execute live commerce strategies across digital platforms, including live streams, shopping broadcasts, and interactive selling sessions. You will manage end-to-end eCommerce operations, collaborate with creators and product teams, and analyse metrics to optimise performance.

You will lead customer service, platform optimisation, and marketing communications for live events, while building a high-performing team and staying

Qualifications

• 5+ years of experience in eCommerce management, Live commerce strategy or digital marketing within fast-paced environments.
• Bachelor's degree in Marketing, Business, Communications or a related field is preferred.

Responsibilities

• Develop and execute live commerce strategies across digital platforms and live streaming events.
• Manage end-to-end eCommerce operations: product listings, inventory, pricing and promotions.
• Collaborate with content creators, influencers and product teams to drive conversions and brand awareness.
• Monitor and analyse key performance metrics to optimise channel performance.
• Oversee customer service and order fulfilment during live events for exceptional experience.
• Improve eCommerce platform UX, checkout flow and mobile experience.
• Develop and manage marketing communications for live events across social media and email.
• Build and mentor a team of eCommerce and live commerce specialists.

Skills

eCommerce management

Live commerce strategy

Digital marketing

Data analysis

Project management

Team leadership

Stakeholder communication

Content creation

Education

Bachelor's degree (Marketing, Business, Communications)

Tools

Shopee

TikTok

Lazada

Tokopedia

Job description

Develop and execute Live Commerce strategies across all digital platforms, including Live streaming events, shopping broadcasts and interactive selling sessions

Manage end-to-end eCommerce operations, including product listings, inventory management, pricing strategies and promotional campaigns

Collaborate with content creators, influencers and product teams to create engaging live commerce content that drives conversions and brand awareness

Monitor and analyse key performance metrics including conversion rates, average order value, customer acquisition cost and return on investment to optimise channel performance

Oversee customer service and order fulfilment processes to ensure exceptional customer experience and satisfaction during live commerce events

Manage eCommerce platform optimisation including user interface improvements, checkout process streamlining and mobile experience enhancement

Develop and manage marketing communications strategies to promote live commerce events and eCommerce offerings across social media, email and other marketing channels

Build and mentor a team of eCommerce and live commerce specialists, providing guidance and support for professional development

Conduct market research and competitor analysis to identify emerging trends, opportunities and best practices in live commerce and eCommerce

Establish partnerships and negotiate with third-party eCommerce platforms, payment providers and logistics partners to expand market reach

What we're looking for

5+ years of experience in eCommerce management, Live commerce strategy or digital marketing within fast-paced Preferably from the beauty, skincare, and healthcare industries.

Proven track record of successfully launching and scaling live commerce initiatives or eCommerce channels, with demonstrated revenue growth

Strong understanding of live streaming platforms, social commerce tools and eCommerce systems (e.g., Shopee, TikTok, lazada, tokopedia)

Proficiency in data analysis and digital marketing analytics tools to measure performance and drive decision-making

Excellent project management skills with the ability to manage multiple campaigns and initiatives simultaneously

Strong leadership and team management capabilities with experience building and developing high-performing teams

Exceptional communication and presentation skills, capable of clearly articulating strategies and results to senior stakeholders

Creative thinking combined with analytical rigour to develop innovative marketing and sales solutions

Familiarity with content creation, video production and influencer collaboration is highly desirable

Bachelor's degree in Marketing, Business, Communications or a related field is preferred