SKA Service Manager

Mindray Bio-Medical Electronics Co., Ltd.; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Mindray Bio-Medical Electronics Co., Ltd. is seeking a Field Service Engineer in Surabaya to install, troubleshoot, and service patient monitors and life-support systems.

You will organize value-added service activities with distributors, handle customer inquiries, and drive service revenue while coordinating with internal teams to ensure top-notch customer satisfaction.

Qualifications

• Bachelor degree in Medical, technical bio-medical or related field.
• Over 3 years experience as Field Service Engineer for patient monitors and life-support products.
• Intermediate English speaking and writing skills.
• Proficient in Microsoft Office and internal sales management system; SAP experience preferred.

Responsibilities

• Organize and coordinate value-added service activities for SKA customers (BME activities, service week, BME central training, high-end customer visits).
• Provide installation and troubleshooting services to high-end customers.
• Handle and follow up customer complaints promptly to ensure satisfaction.
• Generate revenue from distributors and end users for service contracts, spare parts, labor, upgrades.
• Coordinate with distributors and related departments to resolve complex problems and big projects.
• Manage regional distributors and provide technical training and monthly reviews.
• Provide technical support and team management support to internal teams.

Skills

English communication

Microsoft Office

Education

Bachelor's degree in Medical / Bio-medical / related field

Tools

SAP

Job description

• Bachelor Degree of above, majoring in Medical, Technical Bio-medical, or related field.
• Over 3 years working experience as Field Service Engineer, handling Patient monitor and life support products.
• Intermediate English speaking and writing skills.
• Proficient at Microsoft Office software and internal sales management system, preferably experienced in SAP operation.

Responsibilities:

• Organize and coordinate value-added service activities to SKA customers , like BME activities , service week , BME central training , high end customer visit .
• Provide services including installation, troubleshooting to high end customers
• Handle and follow up customers complaints through phone, mail or other in timely and effective manner.Ensure customer’s satisfaction.
• Generate revenue from distributors, end users for service contract, spare parts, labor service, upgrade, etc.
• Coordinate with distributors and other related departments to follow up complicated problems as well as big projects.
• Manage regional distributor and provide support like technical training ,monthly review meeting
• Provide necessary technical support and team management support to the internal team