Service Center Supervisor

PT. Indomak Kitacipta Karya; Jakarta Utara; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

PT. Indomak Kitacipta Karya is seeking an Aftersales / Service Center Supervisor with a Mechanical Engineering background to lead service teams across multiple locations.

The role focuses on equipment repair, troubleshooting, and spare parts forecasting, requiring strong leadership, QA/QC, and cross-branch management, with frequent site visits and branch audits.

Qualifications

• Bachelor's degree in Mechanical Engineering or related field.
• Min. 3 years of experience as an Aftersales / Service Center Supervisor, preferably in multi-branch operations.
• Strong technical background in equipment repair, troubleshooting, and spare part forecasting/demand planning.
• Proven leadership, analytical thinking, quality control, and cross-branch management skills.
• Willingness to travel frequently/periodically for site visits and branch audits.

Responsibilities

• Supervise, evaluate, and technical-upskill service center teams across all locations to ensure high operational throughput and service consistency.
• Lead complex repair, troubleshooting, and maintenance operations while enforcing strict QA/QC standards and safety protocols.
• Collaborate with the warehouse team to forecast spare part requirements, monitor usage rates, and ensure part availability to minimize repair downtime.
• Resolve high-level customer complaints and analyze operational data to optimize repair workflows and report performance trends to management.
• Conduct routine business trips to audit branch operations, enforce SOP compliance, and drive KPI improvements (SLA, repair quality, customer satisfaction).

Skills

Leadership

Analytical thinking

QA/QC

Cross-branch management

Equipment repair

Troubleshooting

Spare parts forecasting

Demand planning

Willingness to travel

Education

Bachelor’s degree in Mechanical Engineering or related field

Job description

Bachelor’s degree in Mechanical Engineering or related field

Min. 3 years of experience as an Aftersales / Service Center Supervisor, preferably in multi-branch operations.

Strong technical background in equipment repair, troubleshooting, and spare part forecasting/demand planning.

Proven leadership, analytical thinking, quality control, and cross-branch management skills.

Willingness to travel frequently/periodically for site visits and branch audits.

Key Responsibilities:

Supervise, evaluate, and technical-upskill service center teams across all locations to ensure high operational throughput and service consistency.

Lead complex repair, troubleshooting, and maintenance operations while enforcing strict QA/QC standards and safety protocols.

Collaborate with the warehouse team to forecast spare part requirements, monitor usage rates, and ensure part availability to minimize repair downtime.

Resolve high-level customer complaints and analyze operational data to optimize repair workflows and report performance trends to management.

Conduct routine business trips to audit branch operations, enforce SOP compliance, and drive KPI improvements (SLA, repair quality, customer satisfaction).