After-sales Engineer

PT. VSK MEDICAL EQUIPMENT; Jakarta Selatan; In loco; IDR 200.880.000 - 390.600.000; Tempo pieno

Descrizione del lavoro

PT. VSK MEDICAL EQUIPMENT seeks a Technical Support & Troubleshooting specialist in Jakarta Selatan to provide remote and on-site support for medical devices, resolving hardware and software issues and minimizing downtime.

Responsibilities include installation, calibration, validation, and preventive maintenance, as well as user training and collaboration with sales, R&D, and product teams. 3+ years in a customer-facing role and a background in electronics/mechanical engineering are preferred.

Competenze

• Associate degree or above in Electronics, Mechanical Engineering, or related fields.
• 3+ years of experience in a customer-facing technical role, preferably as a Field Service Engineer or After-Sales Engineer in the medical device industry.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to a non-technical audience.
• Decent English listening, speaking, reading and writing skills; Chinese language skill is preferred.

Mansioni

• Provide remote and on-site technical support to resolve complex hardware and software issues.
• Lead or support installation, calibration, and operational qualification of medical devices at customer sites.
• Conduct operational and technical training sessions for clinicians and engineers to utilize our systems to their full potential.
• Record all repairs and service activities, summarize and analyze repair records, report them for resolution, and provide feedback to R&D and Product Management.
• Perform scheduled preventive maintenance and repairs of various medical equipment, ensuring regulatory compliance.
• Provide pre-sales, sales, and after-sales technical support in coordination with the company's sales team.
• Complete tasks assigned by superiors promptly and effectively.

Conoscenze

Problem-solving

Analytical skills

Communication

Team collaboration

Formazione

Associate degree or above in Electronics/Mechanical Engineering

Descrizione del lavoro

Technical Support & Troubleshooting: Provide remote and on-site technical support to resolve complex hardware and software issues, minimizing system downtime.

Installation & Validation: Lead or support the installation, calibration, and operational qualification of our medical devices at customer sites.

Customer Training: Conduct operational and technical training sessions, empowering clinicians and engineers to utilize our systems to their full potential.

Product Feedback Loop: Record all repairs and service activities, summarize and analyze the repair records, identify problems, report them for resolution in a timely manner, and provide critical feedback to the R&D and Product Management teams to drive future improvements.

Preventive Maintenance & Repairs: Perform scheduled maintenance, inspections, and repairs of various medical equipment, ensuring compliance with all regulatory standards.

Coordination: Provide pre-sales, sales, and after-sales technical support in coordination with the company's sales team.

Other Tasks: Complete tasks assigned by superiors promptly and effectively

Qualifications

Associate degree or above in Electronics, Mechanical Engineering, or related fields, with knowledge of mechanical and electronics;

3+ years of experience in a customer-facing technical role, preferably as a Field Service Engineer or After-Sales Engineer in the medical device industry.

Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues under pressure.

Excellent communication and interpersonal skills, with the ability to explain technical concepts to a non-technical audience.

Decent English listening, speaking, reading and writing skills, no barriers to English communication, and Chinese language skill is preferred.