ServiceNow Developer

Accenture Southeast Asia; Indonesia; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Accenture is seeking talented ServiceNow Engineers to join our Technology team. This role focuses on digital workflow automation, ITSM, and enterprise platform development, offering exposure to ITSM, ITOM, ITAM, HRSD, CSM, and Service Catalog across enterprise-scale implementations.

You will collaborate with stakeholders, architects, and technical teams to design, build, and support ServiceNow solutions, drive continuous improvement, and produce clear technical documentation while growing

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or related field.
• 1–5 years of experience in ServiceNow development, administration, implementation, or support.
• Hands-on experience with ServiceNow platform configuration and development.
• Knowledge of JavaScript, REST/SOAP APIs, integrations, web technologies, and workflow automation concepts.
• Understanding ITSM processes including Incident, Change, Problem, Service Request, and CMDB concepts.
• Experience working in Agile, Scrum, or DevOps delivery environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication skills and ability to collaborate with stakeholders.

Responsibilities

• Design, configure, develop, and maintain ServiceNow applications and workflows.
• Build and enhance solutions across ITSM, ITOM, ITAM, HRSD, CSM, and Service Catalog.
• Develop custom applications, scripts, workflows, and integrations on the ServiceNow platform.
• Collaborate with stakeholders and technical teams to translate requirements into platform solutions.
• Support system integration activities with enterprise applications, APIs, and cloud platforms.
• Participate in testing, deployment, and production support activities.
• Troubleshoot issues and perform root cause analysis for platform stability.
• Contribute to governance and best practices; maintain technical docs and guides.

Skills

ServiceNow development

JavaScript

REST/SOAP APIs

Agile/Scrum/DevOps

Problem-solving

Communication

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

ServiceNow Studio

CI/CD tooling

Job description

About The Role

Accenture is seeking talented ServiceNow Engineers to join our growing Technology team. This role is ideal for professionals who are passionate about digital workflow automation, IT Service Management (ITSM), and enterprise platform development.

As a ServiceNow Engineer, you will work with cross-functional teams to design, develop, enhance, and support ServiceNow solutions that improve operational efficiency, employee experience, and business service delivery. You will have the opportunity to work on enterprise-scale implementations while building expertise across various ServiceNow products and modules.

Key Responsibilities

• Design, configure, develop, and maintain ServiceNow applications and workflows in alignment with business and technical requirements.
• Build and enhance solutions across ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), HR Service Delivery (HRSD), Customer Service Management (CSM), and Service Catalog.
• Develop custom applications, integrations, scripts, workflows, business rules, UI policies, client scripts, and automation solutions on the ServiceNow platform.
• Collaborate with business stakeholders, functional consultants, solution architects, and technical teams to gather requirements and translate them into scalable platform solutions.
• Support system integration activities with enterprise applications, APIs, cloud platforms, and third-party tools.
• Participate in system testing, defect resolution, deployment, and production support activities.
• Troubleshoot technical issues and perform root cause analysis to ensure platform stability and optimal performance.
• Contribute to continuous improvement initiatives, platform governance, and ServiceNow best practices.
• Prepare and maintain technical documentation, configuration guides, and knowledge transfer materials.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field.
• 1-5 years of experience in ServiceNow development, administration, implementation, or support.
• Hands-on experience with ServiceNow platform configuration and development.
• Knowledge of JavaScript, REST/SOAP APIs, integrations, web technologies, and workflow automation concepts.
• Understanding of IT Service Management (ITSM) processes, including Incident Management, Change Management, Problem Management, Service Request Management, and CMDB concepts.
• Experience working in Agile, Scrum, or DevOps delivery environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication skills and ability to collaborate effectively with technical and non-technical stakeholders.

Preferred Qualifications

• Experience in one or more ServiceNow modules, including:
• ITSM
• ITOM
• ITAM
• HRSD
• CSM
• GRC/IRM
• Service Portal
• Integration Hub
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Experience with ServiceNow Flow Designer, Integration Hub, Discovery, Event Management, or CMDB implementation.
• Familiarity with cloud technologies, automation tools, and enterprise application integrations.
• Exposure to ITIL framework and IT service management best practices.

Career Growth Opportunities

As part of Accenture's global ServiceNow practice, you will have opportunities to:

• Work on enterprise-scale digital transformation projects.
• Gain certifications across ServiceNow technologies and emerging platform capabilities.
• Collaborate with global delivery teams and industry experts.
• Progress toward Senior Analyst, Consultant, and Specialist career tracks within Accenture Technology.

About The Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.