Service Sales Manager

DHC Partners; Indonesia; Hybrid; IDR 350,000,000 - 600,000,000; Full time

Job summary

DHC Partners seeks a driven Service Sales Manager to oversee sales and lifecycle service operations across Indonesia. You will build strong customer relationships, identify new business opportunities, and lead service engineers while collaborating with multiple departments to optimize performance.

The role requires at least 5 years in Oil & Gas sales/services, with offshore/onshore experience and QA/QC/API familiarity. Strong leadership and strategic thinking are essential for success.

Qualifications

• Minimum 5 years of Sales, Marketing, and Services experience in Oil & Gas.
• Experience with offshore and onshore operations.
• Familiarity with QA/QC standards and API specifications.

Responsibilities

• Develop and oversee sales and service operations in Indonesia.
• Grow customer relationships and identify new business opportunities.
• Lead lifecycle services and aftermarket activities.
• Coach service engineers and coordinate cross-functional teams.
• Coordinate pricing, market strategies, and proposals with leadership.
• Ensure timely delivery, billing accuracy, and reporting on revenue and growth.

Skills

Analytical Skills

Problem Solving

Project Management

Customer Service

Interpersonal Skills

Product Knowledge

Education

University degree in Mechanical Engineering or related field

Job description

We are seeking a driven and experienced Service Sales Manager to oversee sales and service operations in Indonesia. The ideal candidate will develop strong customer relationships, uncover business opportunities, and manage lifecycle services. This position requires a deep understanding of the Oil & Gas sector and strong leadership capabilities to guide service engineers and collaborate across departments.

Key Responsibilities:

• Manage all business development, sales, and marketing opportunities in Indonesia.
• Develop and strengthen current customer relationships while identifying new ones.
• Increase market share and margin within defined company constraints.
• Oversee all aspects of aftermarket sales and Lifecycle Services (LS) operations.
• Act as a role model and point of contact for all service engineers.
• Coach service engineers to improve performance, morale, and minimize disciplinary actions.
• Collaborate with the Eastern Hemisphere GM to determine market strategies and pricing.
• Lead proposal development in coordination with Sales, Commercial, LS, and Aftermarket teams.
• Work with the Engineering team to resolve customer inquiries and technical issues.
• Take charge in emergency situations and FNCR processes, ensuring engineers understand procedures and billing.
• Coordinate spare parts, repairs, transportation, and equipment monitoring.
• Follow up on accounts receivable with customers.
• Prepare periodic reports on prospects, intake, revenue vs. budget, P&L, and growth forecasts.
• Uphold company values and demonstrate high commitment to operational excellence.

Qualification & Experience:

• University degree in Mechanical Engineering or a related field.
• Minimum of 5 years of experience in Sales, Marketing, and Services in the Oil & Gas industry.
• Understanding of both offshore and onshore operations.
• Familiarity with manufacturing, QA/QC standards, and API specifications.

Core Competencies:

• Analytical Skills – Strong data interpretation, research, and workflow design.
• Problem Solving – Creative, team-oriented approach to identifying and resolving issues.
• Project Management – Planning, coordination, budget management, and timely delivery.
• Customer Service – Proactive in managing client needs and service feedback.
• Interpersonal Skills – Confidential, conflict-resolving, and open-minded communication.
• Product Knowledge – Subject matter expertise in surface wellheads and X-trees.

Application Notice:

Kindly be advised that only candidates selected for further consideration will be contacted. We sincerely thank all applicants for their interest in this opportunity.