Manager Service

PT Jomon Persada Nusantara; Jakarta Utara; On-site; IDR 279,000,000 - 446,400,000; Full time

Job summary

PT Jomon Persada Nusantara seeks an experienced Services Manager to lead and optimise technical service operations, including repair and installation services for lubrication systems and fire protection equipment.

You will plan rosters, manage field teams, supervise service delivery, monitor KPIs, and ensure SLAs while collaborating with HR and clients across multiple site locations in Indonesia. Regular travel is required.

Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Management or related field.
• 5+ years in Technical Service/Maintenance/Engineering with 3–5 years in a managerial/supervisory role.
• Experience in developing site rosters and designing organisational structures or job descriptions.
• Experience with industrial product services (lubrication systems or fire protection is a plus).
• Strong leadership, scheduling, and communication skills; able to coordinate with HR and clients.
• Proficient in Microsoft Office, especially Excel, for scheduling and reports.
• Willing to travel regularly to various site locations.

Responsibilities

• Plan and manage work rosters, field break schedules, and task rotation for mechanics, technicians, and Site Coordinators across various site locations to ensure optimal manpower availability.
• Assist management in developing, reviewing, and finalising Job Descriptions for various positions in field service operations to ensure clarity of roles, responsibilities and targets.
• Direct and oversee installation, maintenance, and repair schedules for the engineering product portfolio at industrial facilities and customer sites to ensure timely completion.
• Lead the field technical team, monitor work discipline and productivity, and provide training to improve team skills.
• Manage service operational budgets, monitor spare parts availability, and ensure cost efficiency and safe operations on every project.
• Serve as escalation point of contact for clients regarding advanced operational issues and ensure achievement of SLAs for customer satisfaction.
• Prepare regular service performance reports, analyse manpower attendance and utilization, warranty claims, and operational efficiency.

Skills

Leadership

Scheduling & manpower management

Communication skills

Problem-solving

HR coordination

Education

Bachelor's degree in Mechanical Engineering or related field

Tools

Microsoft Excel

Microsoft Office

Job description

We are seeking an experienced and capable Services Manager to lead, manage, and optimise all technical service operational activities at PT Jomon Persada Nusantara. You will be responsible for ensuring smooth operations of repair and installation services for various engineering products (including lubrication systems and fire protection), while managing human resources in the field, such as work roster scheduling and structuring technical team tasks.

Key responsibilities

Plan and manage work rosters, field break schedules, and task rotation for mechanics, technicians, and Site Coordinators across various site locations (including operational areas in Kalimantan) to ensure optimal manpower availability

Assist management in developing, reviewing, and finalising Job Descriptions for various positions in the field service operations department to ensure clarity of roles, responsibility boundaries, and work targets (KPIs) for each team member

Direct and oversee all installation, maintenance, and repair schedules for the company's engineering product portfolio at industrial facilities and customer heavy equipment units to ensure timely completion

Lead the field technical team, monitor work discipline and productivity, and provide training or guidance needed to improve team technical skills

Manage service operational budgets, monitor spare parts availability, and ensure cost efficiency and safe operations on every project

Serve as escalation point of contact for clients regarding advanced operational and technical issues, and ensure achievement of Service Level Agreements (SLAs) to maintain customer satisfaction

Prepare regular service performance reports, analyse manpower attendance and utilisation, warranty claims, and operational efficiency

About you

Minimum S1 degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, Management, or related field

Minimum 5 years of work experience in Technical Service, Maintenance, or Engineering (preferably serving the heavy equipment or mining sector), with minimum 3-5 years at managerial/supervisory level

Strong experience in developing employee site work rosters and involvement in designing organisational structures or Job Descriptions for field operational teams

Technical and managerial understanding of industrial engineering product services (experience with lubrication systems/fire protection is an added value)

Strong leadership capability, firm in scheduling and personnel management, analytical in problem-solving, and good communication skills to coordinate with HRGA department and clients

Proficient in Microsoft Office (especially Excel) for scheduling, conducting field data analysis, and preparing monthly operational reports

Willing to undertake regular business travel (site visits) to directly monitor team conditions and work across various project operational areas