Service Engineer - Medan

Gea Group; Kota Medan ᯔᯩᯑᯉ᯲; Vor Ort; IDR 240.000.000 - 360.000.000; Vollzeit

Zusammenfassung

Gea Group in Medan seeks a motivated Service Engineer to provide technical service, troubleshooting, maintenance, and commissioning support for Separators, Decanters, and Homogenizers across customer sites. Strong mechanical and automation/control systems expertise is essential to maximize equipment performance and customer satisfaction.

The role requires 3–5 years of field service experience in industrial equipment, with willingness to travel extensively in Sumatra.

Qualifikationen

• Bachelor’s Degree or Diploma in Mechanical, Mechatronics, Electrical, Automation or related technical disciplines.
• 3–5 years of field service experience in industrial equipment.
• Experience with rotating equipment, bearings, seals, lubrication, motors and drives.
• Willingness to travel across Sumatra and other regions as required.

Aufgaben

• Diagnose and resolve mechanical, electrical, and automation issues on Separators, Decanters, and Homogenizers.
• Perform preventive and corrective maintenance, and emergency breakdown support.
• Support equipment installation, commissioning, start-up, and performance optimization.
• Provide technical consultation and training to customers’ maintenance and operations teams.
• Plan field service activities safely and document results.

Kenntnisse

Mechanical troubleshooting

Industrial automation

Vibration monitoring

Reading schematics

PLC/HMI troubleshooting

Ausbildung

Bachelor’s Degree in Mechanical Engineering

Diploma in Mechatronics Engineering

Electrical Engineering

Automation Engineering

Tools

PLCs

HMI

VFDs

P&IDs

Jobbeschreibung

We are seeking a highly motivated Service Engineer based in Medan to provide technical service, troubleshooting, maintenance, and commissioning support for Separators, Decanters, and Homogenizers across customer sites. The role requires strong expertise in both mechanical systems and automation/control systems, ensuring maximum equipment performance, reliability, and customer satisfaction.

Responsibilities / Tasks

Technical Service & Troubleshooting

• Diagnose and resolve mechanical, electrical, and automation-related issues on Separators, Decanters, and Homogenizers.
• Perform preventive maintenance, corrective maintenance, and emergency breakdown support.
• Conduct root cause analysis (RCA) and recommend corrective actions to prevent recurring equipment failures.
• Support equipment installation, commissioning, start-up, and performance optimization.
• Perform vibration analysis, alignment checks, bearing replacement, seal replacement, and other mechanical service activities.
• Troubleshoot PLC, HMI, instrumentation, sensors, actuators, VFDs, and control systems.
• Ensure equipment operates according to OEM specifications and customer requirements.

Customer Support

• Provide technical consultation and training to customers’ maintenance and operational teams.
• Prepare service reports detailing performed work, findings, recommendations, and spare parts requirements.
• Build and maintain strong relationships with customers to ensure high levels of service satisfaction.
• Respond promptly to customer service calls and emergency breakdown requests.

Planning & Documentation

• Plan and execute field service activities efficiently and safely.
• Identify spare parts requirements and support quotations for service activities.
• Maintain accurate service records and documentation.
• Ensure compliance with company quality, safety, and environmental standards.

Health, Safety & Compliance

• Adhere to company HSE policies and site safety regulations.
• Conduct risk assessments before performing service work.
• Ensure safe execution of mechanical and electrical troubleshooting activities.

Your Profile / Qualifications

Education

• Bachelor’s Degree or Diploma in: Mechanical Engineering Mechatronics Engineering Electrical Engineering Automation Engineering or related technical disciplines

Experience

• Minimum 3-5 years of field service experience in industrial equipment, preferably: Separators Decanters Homogenizers Pumps Compressors Process equipment within Food, Dairy, Beverage, Palm Oil, Chemical, or Pharmaceutical industries

Technical Competencies

• Strong mechanical troubleshooting skills involving rotating equipment.
• Knowledge of bearings, seals, lubrication systems, motors, gearboxes, and drive systems.
• Experience with PLCs, HMIs, VFDs, field instrumentation, and industrial automation systems.
• Ability to read and interpret mechanical drawings, P&IDs, electrical schematics, and automation diagrams.
• Familiarity with vibration monitoring, condition monitoring, and predictive maintenance techniques.
• Experience in commissioning and start-up activities is highly preferred.

Personal Attributes

• Strong analytical and problem-solving skills.
• Customer-oriented with excellent communication skills.
• Ability to work independently and manage field service assignments.
• Willingness to travel extensively across Sumatra and other regions when required.
• Fluent in Bahasa Indonesia and basic English communication skills.

Key Performance Indicators (KPIs)

• Service response time
• First-time fix rate
• Equipment uptime improvement
• Customer satisfaction
• Service quality and safety compliance
• Preventive maintenance completion rate

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