Field Service Engineer

Endress; Indonesia; On-site; IDR 150,000,000 - 210,000,000; Full time

Benefits offered by this job

Collaborative culture

Training programs

Global network

Work-life balance

Job summary

Endress+Hauser is hiring a Field Service Engineer to deliver technical services at customer sites across Indonesia. The role involves installation, commissioning, maintenance, troubleshooting, and repairs for process instrumentation, with strong emphasis on customer interaction and value delivery.

The successful candidate will understand instrumentation, work independently, communicate effectively, and travel regularly within the service area.

Qualifications

• Bachelor’s degree in Electronics Engineering, Instrumentation, Electrical Engineering, or a related technical field.
• Hands-on experience in field service, maintenance, commissioning, or troubleshooting, preferably with process instrumentation or automation.
• Knowledge of process instrumentation and ability to work with technical equipment in industrial environments.
• Proficiency in IT applications and MS Office tools (Word, Excel, PowerPoint, SFDC, SAP).
• Good communication in English (written and spoken).

Responsibilities

• Deliver on-site services at customer sites, including installation, commissioning, inspection, maintenance, troubleshooting, and repair of Endress+Hauser instruments.
• Own customer issues through to resolution and coordinate escalation when needed.
• Perform root-cause analysis and recommend corrective actions to prevent recurring failures.
• Advise customers on operation, configuration, maintenance, upgrades, and service improvements.
• Provide technical guidance and training to customers and colleagues.
• Utilize service platforms and systems to document and close service activities.
• Identify opportunities for service upgrades and improvements to add value for customers.
• Collaborate with customers and internal teams to ensure high customer satisfaction.

Skills

Field service

Maintenance

Commissioning

Troubleshooting

MS Office

SFDC

SAP

English

Travel readiness

Education

Bachelor’s degree in Electronics/Instrumentation/Electrical Engineering

Tools

SAP

SFDC

Job description

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our over 18.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family‑owned company, we look beyond short‑term moves and work to create a vision that is forward‑thinking for our people, our clients, and the world at large.

We are looking for a Field Service Engineer to join our team in Indonesia. In this customer‑facing role, you will provide reliable technical services for our process instrumentation and support customers across an extensive service area. The position can be based in Surabaya, Jakarta, or Medan, depending on your preferred location.

What is the role about?

Do you enjoy solving technical challenges directly at customer sites? Are you confident working independently while maintaining close communication with customers and colleagues? Would you like to develop your expertise in process instrumentation while helping customers improve the reliability of their operations?

As a Field Service Engineer, you will be an important technical partner for our customers throughout the lifecycle of their Endress+Hauser instruments. Beyond resolving immediate technical issues, you will seek to understand their operational needs, identify the root causes of recurring problems, and recommend solutions that create lasting customer value.

Which tasks will you perform?

You will:

• Deliver post‑sale services at customer sites, including on‑site installation, commissioning, inspection, maintenance, troubleshooting, and repair of Endress+Hauser instruments
• Take ownership of customer issues through to resolution and coordinate effective escalation when additional technical support is required
• Carry out structured root‑cause analysis and recommend corrective actions to resolve technical issues and help prevent recurring instrument failures
• Advise customers on instrument operation, configuration, preventive maintenance, upgrades, and service improvements that enhance performance and reliability
• Provide technical guidance and practical training to customer employees on the correct and safe operation and maintenance of our instruments
• Use digital service platforms and business systems to manage, document, track, and close service activities accurately and on time
• Identify relevant service, upgrade, and improvement opportunities that create sustainable customer value and contribute to the development of our service business
• Collaborate closely with customers, internal technical teams, and other stakeholders to resolve service requests and maintain a high level of customer satisfaction

What do we expect from you?

You:

• Hold a bachelor’s degree in Electronics Engineering, Instrumentation Engineering, Electrical Engineering, or another relevant technical discipline
• Bring practical experience in field service, maintenance, commissioning, or troubleshooting, preferably involving process instrumentation, industrial automation, or comparable technologies
• Have hands‑on knowledge of process instrumentation and are comfortable working with technical equipment in industrial environments
• Have knowledge of IT applications, MS Office (proficient user in Word, Excel, PowerPoint, SFDC, SAP)
• Have a good notion in English (writing and speaking)
• Communicate confidently with customers, approach problems systematically, and can work both independently and collaboratively
• Are proactive, service‑oriented, and willing to travel regularly throughout the assigned service area

What can you expect from us?

• The stability and long‑term perspective of a successful international family‑owned company
• A collaborative and people‑focused culture where your ideas and expertise can make a real impact
• Opportunities for professional and personal development through a wide range of training and learning programs
• Close collaboration with experts and colleagues across our global Endress+Hauser network
• The flexibility and support needed to maintain a healthy work‑life balance
• The opportunity to contribute to meaningful solutions that help customers operate more efficiently, safely, and sustainably

Automation is instrumental to Endress + Hauser Holding's measured success. The family‑owned company makes instrumentation and measurement systems that monitor flow, pressure, and temperature. Customers use its equipment for various applications, including food, chemical, water, and petroleum product...