Service Engineer - Medan

GEA Germany GmbH; Kota Medan ᯔᯩᯑᯉ᯲; Presencial; IDR 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

GEA Germany GmbH in Medan seeks a Service Engineer to deliver on-site technical service for separators, decanters, and homogenizers, including troubleshooting, maintenance, and commissioning. You will work at customer sites across Sumatra.

The role requires strong mechanical and automation knowledge, read electrical schematics, and perform vibration analysis, alignment, and preventive maintenance. Travel is extensive; fluent Bahasa Indonesia with basic English is preferred; you will create

Formación

• Minimum 3–5 years of field service experience in industrial equipment.
• Strong mechanical troubleshooting skills, including rotating equipment.
• Willingness to travel extensively across Sumatra and other regions.

Responsabilidades

• Diagnose and repair mechanical, electrical, and automation issues on industrial equipment.
• Perform preventive and corrective maintenance and support commissioning/start-up.
• Provide on-site training and technical consultation to customers.
• Document service reports and manage spare parts requirements.

Conocimientos

Mechanical troubleshooting

Electrical & automation

Vibration analysis

Reading schematics

Travel readiness

Educación

Mechanical Engineering

Mechatronics Engineering

Electrical Engineering

Automation Engineering

Related technical disciplines

Descripción del empleo

We are seeking a highly motivated Service Engineer based in Medan to provide technical service, troubleshooting, maintenance, and commissioning support for Separators, Decanters, and Homogenizers across customer sites. The role requires strong expertise in both mechanical systems and automation/control systems, ensuring maximum equipment performance, reliability, and customer satisfaction.

Responsibilities / Tasks

Technical Service & Troubleshooting

Diagnose and resolve mechanical, electrical, and automation-related issues on Separators, Decanters, and Homogenizers. Perform preventive maintenance, corrective maintenance, and emergency breakdown support. Conduct root cause analysis (RCA) and recommend corrective actions to prevent recurring equipment failures. Support equipment installation, commissioning, start-up, and performance optimization. Perform vibration analysis, alignment checks, bearing replacement, seal replacement, and other mechanical service activities. Troubleshoot PLC, HMI, instrumentation, sensors, actuators, VFDs, and control systems. Ensure equipment operates according to OEM specifications and customer requirements.

Customer Support

Provide technical consultation and training to customers' maintenance and operational teams. Prepare service reports detailing performed work, findings, recommendations, and spare parts requirements. Build and maintain strong relationships with customers to ensure high levels of service satisfaction. Respond promptly to customer service calls and emergency breakdown requests.

Planning & Documentation

Plan and execute field service activities efficiently and safely. Identify spare parts requirements and support quotations for service activities. Maintain accurate service records and documentation. Ensure compliance with company quality, safety, and environmental standards.

Health, Safety & Compliance

Adhere to company HSE policies and site safety regulations. Conduct risk assessments before performing service work. Ensure safe execution of mechanical and electrical troubleshooting activities.

Your Profile / Qualifications

Education

• Mechanical Engineering
• Mechatronics Engineering
• Electrical Engineering
• Automation Engineering
• or related technical disciplines

Experience

Minimum 3-5 years of field service experience in industrial equipment, preferably: Separators Decanters Homogenizers Pumps Compressors Process equipment within Food, Dairy, Beverage, Palm Oil, Chemical, or Pharmaceutical industries.

Technical Competencies

Strong mechanical troubleshooting skills involving rotating equipment. Knowledge of bearings, seals, lubrication systems, motors, gearboxes, and drive systems. Experience with PLCs, HMIs, VFDs, field instrumentation, and industrial automation systems. Ability to read and interpret mechanical drawings, P&IDs, electrical schematics, and automation diagrams. Familiarity with vibration monitoring, condition monitoring, and predictive maintenance techniques. Experience in commissioning and start-up activities is highly preferred.

Personal Attributes

Strong analytical and problem-solving skills. Customer-oriented with excellent communication skills. Ability to work independently and manage field service assignments. Willingness to travel extensively across Sumatra and other regions when required. Fluent in Bahasa Indonesia and basic English communication skills.

Key Performance Indicators (KPIs)

• Service response time
• First-time fix rate
• Equipment uptime improvement
• Customer satisfaction
• Service quality and safety compliance
• Preventive maintenance completion rate

GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.