Technical Customer Service Supervisor

Weir Minerals; Nusa Tenggara Barat; On-site; IDR 886,367,665 - 1,240,914,731; Full time

Benefits offered by this job

Competitive pay

Career development and learning support

Global inclusion networks

Wellness support for you and your family

Job summary

Weir Minerals is seeking a Technical Customer Service Supervisor to enhance product performance on-site in Sumbawa or Jakarta. You will provide technical support, troubleshoot equipment, and collaborate with engineering teams to optimize operations.

The ideal candidate holds a Mechanical Engineering diploma or degree and has hands-on experience with pumps and rotating equipment, coupled with excellent communication skills. The role involves a 10 weeks on / 2 weeks off work schedule.

Qualifications

• Strong hands-on experience with pumps and rotating equipment in mining or heavy industry environments.
• Proven ability to work effectively in remote site conditions on a roster basis.
• Excellent communication skills to build customer relationships and produce technical reports.

Responsibilities

• Provide first-line technical support, including inspections, fault diagnosis, and on-site troubleshooting.
• Build strong customer relationships and deliver expert technical guidance.
• Coordinate repairs, parts replacement, and technical solutions.

Skills

Hands-on experience with pumps

Mechanical fault analysis

Excellent communication skills

Education

Diploma or Bachelor's degree in Mechanical Engineering

Job description

Location – Sumbawa Island or Jakarta

Onsite in Sumbawa or 10 weeks on / 2 weeks off roster from Jakarta.

Make your impact

We are seeking an enthusiastic and driven Technical Customer Service Supervisor to play a pivotal role in overseeing the performance and optimisation of Weir’s products on-site. Acting as a key liaison between Weir and our customer, you will build strong partnerships, ensure seamless product performance, and deliver exceptional service outcomes that drive operational success.

What You’ll Do

• Provide first-line technical support, including inspections, fault diagnosis, and on-site troubleshooting of pumps and cyclones
• Act as on-site company representative, building strong customer relationships and delivering expert technical guidance
• Coordinate repairs, parts replacement, and technical solutions with engineering teams to maintain operations
• Support spare parts forecasting and planning to reduce downtime and optimise equipment performance
• Deliver clear technical reports and insights on equipment performance, operations, and market/competitor activity
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.
• Travel Requirements: Primarily site-based in Sumbawa with rostered shifts of 10 weeks on and 2 weeks off.

What You’ll Bring

Must-Haves

• Diploma or Bachelor's degree in Mechanical Engineering or equivalent Instrumentation
• Strong hands-on experience with pumps, rotating equipment, and mechanical fault analysis in mining or heavy industry environments
• Proven ability to work effectively in remote site conditions on a roster basis
• Excellent communication skills to build customer relationships and produce technical reports

Nice-to-haves

• Exposure to competitor products or similar industry equipment for faster ramp-up
• Background in field service, site technician, or technical support roles
• Electrical or instrumentation knowledge supported by strong mechanical expertise
• Experience in spare parts forecasting and operational coordination

Benefits

• Competitive pay
• Career development and learning support
• Access to global inclusion networks
• Regional and team-specific benefits
• Sharebuilder scheme
• Wellness support for you and your family
• Collaboration with global teams
• Study support