Service Advisor

Auto Course; Kota Yogyakarta; Remote; IDR 167.400.000 - 234.360.000; Vollzeit

Zusammenfassung

Auto Course is seeking a Senior Automotive Service Advisor for a fully remote role based in Indonesia. You will be the primary client contact, guiding them through service appointments, explaining diagnostics and repair recommendations, and ensuring a seamless customer experience with digital tools.

You will translate customer concerns into service orders for technicians, schedule appointments, and manage costs and timelines.

Qualifikationen

• Minimum of 5 years of experience in an Automotive Service Advisor or customer-facing role.
• Strong knowledge of automotive terminology and repair processes.
• Excellent communication with clients and team members.

Aufgaben

• Serve as the main contact for clients regarding vehicle service needs via phone, email, and chat.
• Translate customer concerns into service orders for technicians.
• Explain diagnoses, repairs, and costs to clients clearly.
• Schedule service appointments and manage expectations on timelines.
• Follow up post-service to ensure satisfaction and address concerns.
• Maintain clear communication with technicians and support staff.
• Upsell relevant services, parts, and maintenance packages.
• Process service orders, invoices, and payments accurately.
• Contribute to improving service processes and customer satisfaction metrics.
• Stay informed about service procedures, warranty policies, and common vehicle issues.

Kenntnisse

Communication skills

Automotive knowledge

Client relationship mgmt

Tools

CRM software

Jobbeschreibung

About the Role Our client, a rapidly expanding automotive service network, is looking for a highly experienced and customer-focused Senior Automotive Service Advisor to join their fully remote team. This position is ideal for individuals with a proven track record in managing client relationships, coordinating vehicle service, and possessing a deep understanding of automotive repair processes. As a remote advisor, you will be the primary point of contact for clients, guiding them through service appointments, explaining diagnoses and repair recommendations, and ensuring a seamless customer experience. You will leverage digital communication tools and platforms to provide exceptional service without needing to be on‑site. This is a remote‑first role, emphasizing flexibility and autonomy for our valued team members.

Key Responsibilities

• Serve as the main point of contact for clients regarding their vehicle service needs via phone, email, and chat.
• Accurately interpret customer concerns and translate them into service orders for technicians.
• Provide detailed explanations of vehicle diagnoses, recommended repairs, and associated costs to clients.
• Schedule service appointments and manage customer expectations regarding timelines.
• Follow up with clients post‑service to ensure satisfaction and address any lingering concerns.
• Maintain clear and organized communication with service technicians and support staff.
• Upsell relevant services, parts, and maintenance packages to enhance customer vehicle longevity and satisfaction.
• Process service orders, invoices, and payments accurately and efficiently.
• Contribute to improving service processes and customer satisfaction metrics.
• Stay informed about automotive service procedures, warranty policies, and common vehicle issues.

Requirements

• Minimum of 5 years of experience as an Automotive Service Advisor or in a customer‑facing role within the automotive industry.
• Strong knowledge of automotive terminology, repair processes, and common vehicle maintenance needs.
• Excellent communication