Service Advisor

Byd Haka Auto; Balikpapan; On-site; IDR 44,640,000 - 78,120,000; Full time

Benefits offered by this job

Balikpapan placement

Basic salary and allowances

Incentives

Competency development

Job summary

Byd Haka Auto di Balikpapan sedang mencari Service Advisor berpengalaman. Tugas utama meliputi mendengarkan pelanggan, menganalisis kerusakan kendaraan, serta menjelaskan estimasi waktu dan biaya pekerjaan agar pelanggan puas.

Posisi ini menuntut kemampuan mengoperasikan CRM, integritas tinggi, dan kemampuan bekerja secara mandiri maupun tim. Penempatan di Balikpapan dengan struktur kerja penuh waktu.

Qualifications

• Minimal D3 di bidang otomotif / teknik mesin atau bidang terkait.
• Pengalaman sebagai Service Advisor 1–3 tahun lebih disukai.
• Menguasai penggunaan CRM untuk layanan pelanggan.

Responsibilities

• Melayani kebutuhan pelanggan yang datang ke bengkel, mendengar, menganalisis, dan menjelaskan kerusakan kendaraan.
• Mengestimasi waktu dan biaya pengerjaan untuk kepuasan pelanggan.
• Menjaga kerapihan data kendaraan pelanggan dan dokumentasi terkait.

Skills

Service Advisor experience (1–3 years)

Education

D3 di Otomotif / Teknik Mesin atau bidang terkait

Tools

CRM software

Job description

Responsible for serving the needs of customers who come and leave the workshop by listening, analyzing, and explaining vehicle damage, estimating time and costs to achieve customer satisfaction, and maintaining the neatness of customer vehicle data

Persyaratan:

Requirements

• D3 minimum education in Automotive, Mechanical Engineering, or a related field.
• Have at least one to three years of experience as a Service Advisor.
• Have both SIM A and SIM C. Have integrity and professional, autonomous, honest, and impartial behavior
• when carrying out their duties, as well as the ability to operate in a team or on their own.
• Have expertise about CRM (Customer Relationship Management).
• Balikpapan placement
• Basic Salary and Allowances
• Incentives
• Competency Development