Service Advisor

Titanium; Kota Semarang; On-site; IDR 48,000,000 - 70,000,000; Full time

Job summary

Titanium in Semarang seeks a customer-focused service representative to welcome clients and handle after-sales activities including service, spare parts, and repair orders. You will provide estimates, coordinate work, and ensure smooth vehicle handovers with clear status updates.

The ideal candidate has a relevant automotive/mechanical background and 1–3 years of experience, strong communication, and a proactive, solution-oriented attitude under pressure.

Qualifications

• Education: Minimum D3 graduate (all majors) or SMA-SMK graduate in automotive/mechanical engineering with relevant experience.
• Work experience: Experience in the automotive field, previous experience as a mechanic or in after-sales dealer operations for a minimum of 1–3 years
• Product knowledge: Master technical knowledge about engines, vehicle components, and the function of each part
• Communication skills: Strong communication ability, patient, friendly, and able to explain technical matters in language easily understood by non-technical people
• Work attitude: Problem-solving skills, customer satisfaction orientation, and ability to work under pressure

Responsibilities

• Welcome and serve customers
• Manage after-sales business development activities, including service and spare parts
• Coordinate and monitor work
• Communicate job status updates
• Handle vehicle handover

Skills

Customer service

After-sales

Communication

Problem solving

Teamwork

Education

D3 graduate / SMA-SMK automotive/mechanical

Job description

This role involves welcoming and serving customers, managing after-sales business development activities including service and spare parts, creating repair orders, providing estimates, coordinating and monitoring work, communicating job status updates, and vehicle handover.

Key responsibilities

Welcome and serve customers

Manage after-sales business development activities, including service and spare parts

Coordinate and monitor work

Communicate job status updates

Handle vehicle handover

About you

Education: Minimum D3 graduate (all majors) or SMA-SMK graduate in automotive/mechanical engineering with relevant experience

Work experience: Experience in the automotive field, previous experience as a mechanic or in after-sales dealer operations for a minimum of 1–3 years

Product knowledge: Master technical knowledge about engines, vehicle components, and the function of each part

Communication skills: Strong communication ability, patient, friendly, and able to explain technical matters in language easily understood by non-technical people

Work attitude: Problem-solving skills, customer satisfaction orientation, and ability to work under pressure