Field Advisor Supervisor (Automotive Hino)

Thamrin Group; Palembang; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Thamrin Group is seeking a Field Advisor Supervisor in Palembang to lead the Field Advisor team, ensure top-tier technical support, and maintain high customer satisfaction. You will supervise daily activities, coordinate troubleshooting, and drive performance in a fast-paced automotive truck environment.

The role requires leadership, strong technical knowledge of diesel engines and truck systems, and excellent communication skills to coordinate with service and maintenance teams while upholding

Qualifications

• Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering, Business, or related field.
• 3–5 years in automotive/truck industry with supervisory or team leadership experience.
• Strong knowledge of diesel engines, truck systems, vehicle maintenance, and diagnostic tools.
• Excellent leadership, communication, problem-solving, and customer relationship skills.
• Ability to coordinate teams, analyze technical issues, and ensure safety standards compliance.

Responsibilities

• Supervise, coordinate, and monitor daily Field Advisor team activities and performance.
• Oversee customer complaint handling and ensure timely resolution of technical issues.
• Provide technical guidance and coordinate with service, workshop, and maintenance teams.
• Conduct field visits and monitor service quality, customer satisfaction, and team performance.
• Prepare operational reports and ensure field activities comply with procedures and safety standards.

Skills

Leadership

Team coordination

Customer relationship management

Problem-solving

Communication

Education

Diploma or Bachelor's in Automotive/Mechanical Engineering or related

Tools

Diagnostic tools

Job description

About the Challenge

Are you an experienced automotive professional with strong leadership skills and a passion for delivering excellent customer service? Do you have the ability to lead a team, provide technical guidance, and ensure effective solutions to customer complaints in the automotive truck industry?

As a Field Advisor Supervisor, you will be responsible for supervising and coordinating the Field Advisor team to ensure excellent technical support and customer satisfaction. You will oversee field operations, monitor team performance, coordinate troubleshooting activities, and ensure that all customer complaints are handled effectively and efficiently.

If you are a proactive leader with strong technical knowledge and the ability to drive team performance, this opportunity is for you!

Requirements

• Possess a Diploma's or Bachelor's degree in Automotive Engineering, Mechanical Engineering, Business, or a related field.

• Minimum 3–5 years of experience in the automotive or truck industry, preferably with supervisory or team leadership experience.

• Strong knowledge of diesel engines, truck systems, vehicle maintenance, and diagnostic tools.

• Excellent leadership, communication, problem-solving, and customer relationship management skills.

• Strong ability to coordinate teams, analyze technical issues, and ensure compliance with safety standards.

Responsibilities

• Supervise, coordinate, and monitor the daily activities and performance of the Field Advisor team.

• Oversee customer complaint handling and ensure timely and effective resolution of technical issues.

• Provide technical guidance and coordinate with service, workshop, and maintenance teams to resolve truck-related problems.

• Conduct field visits and monitor service quality, customer satisfaction, and team performance.

• Prepare operational reports, evaluate team performance, and ensure all field activities comply with company procedures and safety standards.

Our Selection Procedure in a Nutshell

Our interview process is straightforward—just a few conversations with HR and our Users.

If you're excited about leading a dynamic team and contributing to excellent automotive service quality, we look forward to hearing from you!