Senior Remote Automotive Service Advisor

Auto Course

Kota Yogyakarta

Remote

IDR 167,400,000 - 234,360,000

Full time

3 days ago

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Job summary

Auto Course is seeking a Senior Automotive Service Advisor for a fully remote role based in Indonesia. You will be the primary client contact, guiding them through service appointments, explaining diagnostics and repair recommendations, and ensuring a seamless customer experience with digital tools.

You will translate customer concerns into service orders for technicians, schedule appointments, and manage costs and timelines.

Qualifications

Minimum of 5 years of experience in an Automotive Service Advisor or customer-facing role.
Strong knowledge of automotive terminology and repair processes.
Excellent communication with clients and team members.

Responsibilities

Serve as the main contact for clients regarding vehicle service needs via phone, email, and chat.
Translate customer concerns into service orders for technicians.
Explain diagnoses, repairs, and costs to clients clearly.
Schedule service appointments and manage expectations on timelines.
Follow up post-service to ensure satisfaction and address concerns.
Maintain clear communication with technicians and support staff.
Upsell relevant services, parts, and maintenance packages.
Process service orders, invoices, and payments accurately.
Contribute to improving service processes and customer satisfaction metrics.
Stay informed about service procedures, warranty policies, and common vehicle issues.