Service Advisor

PT. ZHC ALADIN INTERNATIONAL; Jakarta Selatan; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

PT. ZHC ALADIN INTERNATIONAL in Jakarta Selatan seeks a dedicated customer service receptionist for automotive repair operations.

You will implement the experiential repair service reception and ensure effective results with professional service standards. You will strive to meet monthly targets, coordinate after-sales activities, and promptly handle on-site customer complaints while promoting a courteous, efficient service experience.

Qualifications

• Diploma or higher in Automotive Repair or related field.
• Majors in Marketing Management, Automotive Application and Repair, or related fields.
• Over 3 years of experience in customer service reception in a similar role.
• Familiar with automotive structures, service etiquette, and reception knowledge.
• Possess a valid driver’s license and be proficient in driving.

Responsibilities

• Implement the experiential repair service reception process and achieve results.
• Achieve monthly operational targets and be accountable for results.
• Implement after-sales marketing activities and achieve personal activity goals.
• Handle on-site customer complaints promptly and resolve them.
• Implement 5S and safety management requirements on-site and ensure successful execution.
• Complete other tasks assigned by the management, including temporary tasks.

Skills

Customer service

Office software

Driver’s license

Education

Diploma or higher in Automotive Repair

Majors in Marketing Management/Automotive Repair

Tools

Microsoft Office Suite

Job description

Duties and Responsibilities:
Responsible for implementing the experiential repair service reception process and ensuring effective results.
Achieve monthly operational targets assigned and be accountable for results.
Implement after-sales marketing activities and be responsible for achieving personal activity goals.
Handle on-site customer complaints promptly and be accountable for the resolution.
Implement 5S and safety management requirements on-site and ensure successful execution.
Complete other tasks assigned by the management, including temporary tasks.

Qualifications:
Diploma or higher in Automotive Repair or a related field.
Majors in Marketing Management, Automotive Application and Repair, Automotive Repair Technology, or similar.
Over 3 years of experience in customer service reception in a similar role.
Familiar with automotive structures, service etiquette, and reception knowledge.
Possess a valid driver’s license and be proficient in driving.
Proficient in computer operation and Microsoft Office software.