Senior Underground Tech Support Manager

PT Sandvik Indonesia; Timika; On-site; IDR 400,000,000 - 600,000,000; Full time

Benefits offered by this job

Site and travel allowances

Work permits and visas

Roster options: 6:3, 8:3 or residence

Job summary

Sandvik Indonesia is seeking an experienced Underground Technical Support Manager (TSM) Drills to lead the Product Support and Technical Advisor team. You will oversee post-sales support for jumbo, solo, and cabolter fleets, guiding maintenance and repairs while ensuring contract KPIs are met.

The role requires strong leadership, technical knowledge, and excellent communication to manage customer relationships and drive continuous improvement.

Qualifications

• Ability to lead and work as part of an integrated, broad team to achieve results.
• Strong problem solving, analytical and strategic planning skills.
• Strong technical knowledge.
• Demonstrated experience as a strong communicator.
• Demonstrated ability setting targets.
• Demonstrated strong customer relationship management.
• Must be flexible, self-motivated and demonstrate initiative with an in-depth understanding of customer business processes.
• Highly developed time management and organizational skills.
• High level of initiative, drive and determination to achieve customer goals and targets.
• Experience with the development and implementation of operational continuous improvement strategies.
• Mandatory Certificate : Lototo, WAH (Working At Heights)

Responsibilities

• Lead and develop the Product Support and Technical Advisor team to provide service support for mining equipment.
• Ensure KPIs are achieved and resources are used efficiently.
• Guide staff through preventative maintenance and breakdown repairs.
• Manage projects within service contracts and liaise between Sales and Product lines.
• Ensure adherence to EH&S guidelines, Indonesian standards and site rules.
• Grow customer relationships and provide input on service challenges.

Skills

Leadership

Problem solving

Communication

Time management

Customer relationship management

Strategic planning

Team management

Job description

Sandvik Indonesia is seeking an experienced Underground Technical Support Manager (TSM) Drills to lead the Product Support and Technical Advisor team. You will oversee post-sales support for jumbo, solo, and cabolter fleets, guiding maintenance and repairs while ensuring contract KPIs are met.

The role requires strong leadership, technical knowledge, and excellent communication to manage customer relationships and drive continuous improvement.