Senior Multi-Unit Restaurant Leader — Bali Operations

Papa Lee's Taiwan Noodle & Dumpling; Provinsi Bali; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

Papa Lee's Taiwan Noodle & Dumpling in Bali seeks a Senior Group Operations Manager to oversee all Bali locations, lead branch managers, and drive financial performance across multiple brands and premises.

This role requires extensive multi-location experience, strong operational discipline, and the ability to coordinate across kitchen, service, and marketing teams. The candidate will report to the owner and work on-site across Bali locations.

Qualifications

• 10+ years in restaurant or food & beverage operations.
• Five years in senior multi-outlet management.
• Direct responsibility for four or more outlets simultaneously.
• Accountability for budgets, food costs, labour costs and operating profit.
• Proven success improving underperforming outlets with measurable results.
• Strong knowledge of kitchen operations, service, purchasing, inventory and cash controls.

Responsibilities

• Oversee Bali restaurant operations across Batu Bolong, including upstairs and downstairs premises.
• Lead branch managers, kitchen leaders and operational staff; report to owner.
• Ensure standards, execution, and financial performance across all locations.
• Diagnose underperforming outlets and implement recovery plans.
• Improve food costs, labour productivity, purchasing, inventory accuracy and wastage control.
• Establish SOPs for opening, closing, ordering, receiving, production, cash handling and reporting.
• Develop branch managers to run locations independently and stay accountable for results.
• Strengthen controls over cash, discounts, refunds, purchasing, stock movements and supplier payments.
• Maintain consistent food quality, service, cleanliness and food safety.
• Coordinate with HR on recruitment, performance management and staffing levels.
• Collaborate with marketing on location-specific sales opportunities and delivery platform performance.
• Provide weekly progress reports and monthly operating reviews with reliable data.

Skills

Leadership

Multi-outlet management

Financial analysis

English proficiency

Bahasa Indonesia

POS data analysis

Staff development

Tools

Excel

POS reports

Job description

Papa Lee's Taiwan Noodle & Dumpling in Bali seeks a Senior Group Operations Manager to oversee all Bali locations, lead branch managers, and drive financial performance across multiple brands and premises.

This role requires extensive multi-location experience, strong operational discipline, and the ability to coordinate across kitchen, service, and marketing teams. The candidate will report to the owner and work on-site across Bali locations.