SENIOR GROUP OPERATIONS MANAGER — RESTAURANT GROUP | Multi-Location Operations

Papa Lee's Taiwan Noodle & Dumpling; Provinsi Bali; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

Papa Lee's Taiwan Noodle & Dumpling in Bali seeks a Senior Group Operations Manager to oversee all Bali locations, lead branch managers, and drive financial performance across multiple brands and premises.

This role requires extensive multi-location experience, strong operational discipline, and the ability to coordinate across kitchen, service, and marketing teams. The candidate will report to the owner and work on-site across Bali locations.

Qualifications

• 10+ years in restaurant or food & beverage operations.
• Five years in senior multi-outlet management.
• Direct responsibility for four or more outlets simultaneously.
• Accountability for budgets, food costs, labour costs and operating profit.
• Proven success improving underperforming outlets with measurable results.
• Strong knowledge of kitchen operations, service, purchasing, inventory and cash controls.

Responsibilities

• Oversee Bali restaurant operations across Batu Bolong, including upstairs and downstairs premises.
• Lead branch managers, kitchen leaders and operational staff; report to owner.
• Ensure standards, execution, and financial performance across all locations.
• Diagnose underperforming outlets and implement recovery plans.
• Improve food costs, labour productivity, purchasing, inventory accuracy and wastage control.
• Establish SOPs for opening, closing, ordering, receiving, production, cash handling and reporting.
• Develop branch managers to run locations independently and stay accountable for results.
• Strengthen controls over cash, discounts, refunds, purchasing, stock movements and supplier payments.
• Maintain consistent food quality, service, cleanliness and food safety.
• Coordinate with HR on recruitment, performance management and staffing levels.
• Collaborate with marketing on location-specific sales opportunities and delivery platform performance.
• Provide weekly progress reports and monthly operating reviews with reliable data.

Skills

Leadership

Multi-outlet management

Financial analysis

English proficiency

Bahasa Indonesia

POS data analysis

Staff development

Tools

Excel

POS reports

Job description

SENIOR GROUP OPERATIONS MANAGER — RESTAURANT GROUP | Multi-Location Operations

We are a Taiwanese-owned restaurant group operating Papa Lee and Chicken Ramen Company, with restaurant operations across Seminyak, Petitenget, Canggu and Batu Bolong.

Our portfolio includes Taiwanese noodles and dumplings, chicken ramen, teppanyaki and Taiwanese stir-fry. Several locations operate multiple brands from the same premises.

We are seeking an established senior restaurant operator to take ownership of daily operations, strengthen management accountability and improve financial performance across the group.

This position requires proven experience leading multiple restaurants through their managers. Single-outlet management experience alone is insufficient.

Scope of responsibility

Oversee our Bali restaurant operations, including the separate upstairs and downstairs premises at Batu Bolong. Manage performance by physical location and assess individual brands, menus and sales channels within each operation.

Report directly to the owner and lead branch managers, kitchen leaders and supporting operational staff.

Key responsibilities

• Take responsibility for operational standards, management execution and financial performance across all locations.
• Diagnose underperforming outlets and implement measurable recovery plans.
• Improve food costs, labour productivity, purchasing, inventory accuracy, wastage and outlet profitability.
• Ensure staffing, equipment and preparation support reliable service and menu availability.
• Establish practical SOPs for opening, closing, ordering, receiving, production, cash handling and reporting.
• Develop branch managers who can run their locations independently and remain accountable for results.
• Strengthen controls over cash, discounts, refunds, purchasing, stock movements and supplier payments.
• Maintain consistent food quality, service, cleanliness and food safety.
• Work with HR on recruitment, performance management, succession and appropriate staffing levels.
• Coordinate with marketing on outlet-specific sales opportunities, customer feedback and delivery-platform performance.
• Provide concise weekly progress reports and monthly operating reviews, supported by reliable data.

Please apply only if you meet all of the following:

• At least 10 years of restaurant or food and beverage operations experience, including five years in senior multi-outlet management.
• Direct responsibility for at least four restaurant locations simultaneously, including managing their branch managers.
• Demonstrated accountability for outlet budgets, food costs, labour costs and operating profit.
• Proven success improving underperforming restaurants, supported by specific before-and-after results.
• Strong practical knowledge of kitchen operations, service, purchasing, inventory and cash controls.
• Experience managing multicultural teams and developing capable middle managers.
• Strong professional English and Bahasa Indonesia.
• Ability to analyse POS reports, inventory records, staffing data and financial reports using Excel or equivalent tools.
• Willingness to work on-site across Bali locations, including evenings, weekends and peak service periods as operationally required.

Experience in Bali, Asian restaurant concepts, shared-kitchen brands and delivery-platform operations is strongly preferred.

The leadership standard

You must be able to identify problems independently, make sound decisions within your authority and follow corrective actions through to completion.

You should know when to coach a manager, when to escape an issue and how to verify that an improvement is sustained. We expect early reporting of problems, accurate numbers and clear ownership.

Compensation

Compensation will reflect the candidate’s experience, demonstrated results and agreed responsibilities. Final terms will be discussed with shortlisted candidates.

Applications without proven senior multi-outlet responsibility and measurable results will not progress.