Senior Luxury Reservations Sales Lead

Mandarin Oriental Hotel Group Limited; Bangkok; On-site; IDR 376,952,000 - 538,503,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Job summary

Mandarin Oriental Bangkok is seeking a Reservations Sales Manager to oversee room availability, supervise reservations staff, and ensure efficient handling of all reservations. The role requires leadership, a focus on service excellence, and cost-conscious operations within a luxury hotel.

Applicants should bring substantial experience in similar roles within high-end hospitality, with fluency in English and Thai and strong knowledge of reservation systems and related applications.

Qualifications

• Extensive experience in the same position within luxury hospitality.
• Leadership, service mindset and team-building abilities.
• Excellent verbal and written communication in English and Thai.
• Strong knowledge of reservation systems and related applications.

Responsibilities

• Control room availability.
• Supervise reservation employees to perform routine tasks efficiently.
• Responsible for all kinds of room reservations.
• Train new employees.
• Prepare reports such as Room Reservation Weekly Forecast and VIP/state visit lists.
• Control reservation communication costs and minimize expenses.
• Supervise and prepare Room Reservation Weekly forecasts.

Skills

Reservation management

Leadership

Team building

English/Thai bilingual

Job description

Mandarin Oriental Bangkok is seeking a Reservations Sales Manager to oversee room availability, supervise reservations staff, and ensure efficient handling of all reservations. The role requires leadership, a focus on service excellence, and cost-conscious operations within a luxury hotel.

Applicants should bring substantial experience in similar roles within high-end hospitality, with fluency in English and Thai and strong knowledge of reservation systems and related applications.