Luxury Reservation Agent | Bilingual, Flexible Hours

Mandarin Oriental Group; Pluit; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Retirement plans

Health insurance

Duty meals

Job summary

Mandarin Oriental Jakarta is seeking a Reservation Agent to join the Reservations team. You will manage guest bookings via phone, email, and chat, ensure accurate confirmations within 24 hours, and maintain strong knowledge of rooms, rates, and hotel offerings while performing admin duties in the PMS system.

You will collaborate with Sales, Housekeeping, and Front Desk to ensure seamless operations, while delivering exceptional guest service and upsell opportunities.

Qualifications

• Minimum high school diploma or equivalent.
• Diploma or bachelor's in hospitality, tourism, business administration, or related field is an advantage.
• Relevant on-the-job training or certification may substitute formal education.

Responsibilities

• Handle guest communications (phone, email, chat) professionally, identify needs and offer options.
• Verify reservation details and ensure confirmations are issued promptly.
• Demonstrate knowledge of room types, rates, and hotel offerings while performing admin tasks per SOPs.
• Input and manage reservations in the PMS system accurately.
• Coordinate with Sales, Housekeeping, and Front Desk for smooth operations.

Skills

Customer service

Communication

Organization

Bilingual English/Indonesian

Flexible hours

Education

High School Diploma

Hospitality/Business degree preferred

On-the-job training acceptable

Tools

MS Office

Hotel PMS familiarity

Job description

Mandarin Oriental Jakarta is seeking a Reservation Agent to join the Reservations team. You will manage guest bookings via phone, email, and chat, ensure accurate confirmations within 24 hours, and maintain strong knowledge of rooms, rates, and hotel offerings while performing admin duties in the PMS system.

You will collaborate with Sales, Housekeeping, and Front Desk to ensure seamless operations, while delivering exceptional guest service and upsell opportunities.